Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Dryer
Excellent service professional knowledgeable and a good attitude and explanation of the cause
Joseph R,
Foxboro, MASpat
We spoke a bit.. but he remained professional and very knowledgeable. And all was great at concluding his services.. Well done..
Brian C,
Warwick, RIEric is a pro's pro
Eric has installed the parts and completed our long awaited repair. He is quick, smart, competent and a talented person Thank you
Robert J,
Powell, OHExcellent!
Quick and informative. Arrived on time and evaluated repair immediately
Paul S,
Fort Lauderdale, FLSears
Great job by a very knowledgeable and a very nice person
Jose V,
Bayamon, PRDryer not starting
Prompt and reliable technician. Fixed the issue with the dryer.
Thomas M,
Tallahassee, FLGreat service by Steve, but new AI system is abysmal.
The unit covered under this warranty was down for close to a month. Each appointment time (6 in total I believe, but lost count) was confirmed by the system then immediately got a text message back saying that the appointment couldn't be kept. Called / chatted wit the AI system and all it could provide was excuses. Early in the process I did somehow chat with what appeared to be a live person and that person escalated my call to Steve (the local tech). A day later Steve arrived, ordered a list of parts needed for the repair and the parts arrived after a week or so. The system started rescheduling the appointment for the install and after several days lost finally I got back to Steve who came and installed the parts without issue. My point in all this is to say that the AI / Customer Service / Order System for this program is pitiful. I am up for renewal and am seriously considering dropping the service as the response time is unacceptable. Again, not unacceptable because of the technical service, but because the AI / Customer Service / Order System is basically unusable.
John S,
Huntsville, ALExcellent service!
John was great- took good care of dryer and maintenance.
Dianeharlan S,
Dewey, AZDwayne
It was one of the best experiences we have had. Very professional and a wealth of information.
Kevin B,
Bremen, GACommendation
My inconvenience was bearable. Both maintenance workers were pleasant and very respectful to us(seniors). I am pleased to know that all went well for I was able to rest (sleep) through the whole ordeal. I wish to commend Sears for such a pleasant experience. Janette Johnson
Janet J,
Huntsville, TX