Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Good worker
fast efficient friendly to the point quick explain what the problem u
Joe B,
Vauxhall, NJAMAZING TECHNICIAN
Cody is great! He is very knowledgeable! The problem is the company itself. It took almost a months to repair. I was rescheduled 3 times & then they put me on the only day of the week I asked to NOT be scheduled. They even scheduled me once with a tech 4 hours away. 🤦🏼♀️ I was almost ready to find a new home warranty.
Deborah H,
Stamford, TXGreat service
Great work no complaints! Was fast efficient and friendly! Would use again
Roger T,
Saint Louis, MOServices
On the 12th of December service came out to check out my dryer. The technician stated he had to order a part and he would be back Monday the 15th. What I don't understand is why he had to come back. When after setting up the appointment I was asked several questions, assuming by your AI, that wanted to know what was wrong so that the technician could arrive to the appointment with the necessary parts so that a second appointment would not need to be made. I explained that the dryer was not heating up and it was not drawing the clothes. So automatically that assumes the heating elements is not working. Yet the technician did not come with a heating element and that is what had to be ordered. So I received a message stating that the follow-up appointment would be on Monday the 15th yet because the part had not yet arrived I was asked to reschedule the appointment, in a text message. When I cleaned on the link in the text message there were no options for a date change of the appointment. When I called, Monday morning the 15th, after several tries- which is extremely annoying to constantly have to try to talk to AI- I spoke with an individual who stated that when the part was received that an appointment would automatically be made for that day for the technician to come out. I was told to call back upon receipt of the part. Which I don't know why the part had been detoured to send me instead of to the technician at the office. When I called back after receipt of the the part I was told that my appointment would have to be for 3 Days Later Friday the 19th instead of the very next day. Please do not get me wrong, Rodger was an extreme professional, very nice helpful even. But trying to reach an individual at the contact center is outrageous! You are relying too much on AI to make appointments and help solve problems. Because when I called to try to make the appointment it said I already had an open service call and would not let me make the follow-up appointment.
Tania O,
Chateaugay, NYDryer repair
Great customer service, showed up on time and completed quality work!
Daniel T,
Lexington Park, MDWas amazing
He knew the issue and fixed it right away. I will work with Sears again.
Elijah C,
Charleston, SCreview of service
EVERYTHING WAS SUPER GREAT, HE WAS VERY NICE AND DID THE WORK IN A TIMELY FASHION NICE MAN !!!!
Annalee W,
Orrville, OHAppreciation
Thank you service guy David for your help with my dryer and explaining how to make it work!
Aileen C,
Palm Springs, CADryer service
Very professional, knowledgeable and nice. If I need service again, I hope he is the one assigned.
Barbara E,
Glen Burnie, MDDavid was great, your scheduling was not
David is a true professional and very knowledgeable. He did an excellent job. However, your scheduling app is not good. Three times I was scheduled for repairs and three times you guys did not meet your committed time. No way to speak with a human being to get info. 5 stars for David, 0 stars for the scheduling app.
Stephen P,
Chagrin Falls, OH