Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Great
Conrad Was great he called to let us know when he would arrive. Was timely and fixed the dryer. Very professional. Thank you
Ann J,
Fairfield, CADisappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PADry er repair
Darrin was very professional and courteous. He called ahead and arrived n time.
Kenneth C,
Memphis, TNRepair to dryer
The service technician was very nice and polite and had before and very pleased with his work.
Robert C,
Newburgh, NYAppliance Technician
Steve was very professional got dryer fixed saved me money after talking with him I bought a plan to cover a few things great repair technician
Brian E,
Dallas, TXDryer repair
Francisco was very friendly and knowledgeable. He was able to quickly diagnose the issue and had the repair part to complete the job quickly.
Michael R,
Burbank, CADryer Service
Erick did a great job. He was on time, courteous and answered questions I had. He was able to resolve my problem and my dryer works very well. I was very happy with my experience and recommend to others
Catherine T,
Plymouth, MAAwesome
He did a great job! Super friendly and customer service oriented!
Jay D,
Falling Waters, WVProfessional and Knowledgeable
Highly recommend Shane! He was on time, highly knowledgeable, very professional and overall did an amazing job!
Cassandra D,
Ridgecrest, CANot sure what this is for
Technician knows his work. Not too happy as to how long it took company to stay on top in finding the parts. Was without a major appliance close to two months. Company needs to know how important the appliance is very essential to the household.
Velma P,
Pearsall, TX