Dryer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
27.3K
Average Rating
4.8/5
Great Job Kaleb
Kaleb was friendly and professional. He did the work as we had hoped.
Denise W,
Frankfort, INDrier Repair
The Service Technician was prompt with his diagnosis and applied an immediate fix !!
Thomas S,
Chesapeake, VADryer Fixed
Jeffery did a great job! We were able to get our dryer fixed in a very timely manner. Thank you very much.
Thomas F,
Champaign, ILRepaired wiring on dryer; vacuumed coils on 2 refrigerators
On time, polite, efficient. Upsold two refrigerator cpi; cleanings. Well worth it.
Batya B,
Clearwater, FLKnowledgeable
Work was very professional ,on time and he did a very good job.
John S,
Uppr Marlboro, MDGreat Service
Always superior service for Sears. On time, friendly, knowledgeable and considerate.
Alexandra P,
Lemont, ILDryer repair
Verley was great. Excellent customer service. Was able to figure out the issue and resolve it.
Ulysses C,
West Palm Beach, FLDedicated and well educated
Randal gave me a call ahead of time to get the details straight about the issues needed for the repair and he advised his eta. During the repair he was informative and kept me updated with his progress. Very helpful repairman and very knowledgeable. Thank you for your service
Brian A,
Guthrie, OKGreat
Conrad Was great he called to let us know when he would arrive. Was timely and fixed the dryer. Very professional. Thank you
Ann J,
Fairfield, CADisappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PA