Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Your AI Samantha is not working!!!
I have had 2 interactions with your AI agent and both have been totally unsatisfactory. The first time it could not tell me whether I had a service contract or not. It said I did not have an active one and when I asked if it had expired it said it couldn't answer that question. I asked to speak to a human and AI said it could answer all my questions. Obviously it couldn't and I had no way to speak to a human., The second time I asked it to change my phone number from the land line to my cell so that I could receive text updates about my service appointment. It said it was unable to do that and again, I asked to speak to a human and was told AI could provide all the help I needed. IT COULD NOT AND DID NOT!!! WHAT KIND OF CUSTOMER SERVICE IS SEARS PROVDING NOW? On the other hand, Brent was professional, helpful and finished the job.
Valerie D,
Windham, MEExpert Care
Allan not only quickly diagnosed the issue, but took the time to review correct operation and features of the mower with me.
Karen D,
Strongsville, OHGreat service
Marvin was professional and worked quickly. The service will be used again.
John O,
Mechanicsville, VAAwesome Customer Service
Very professional. Explained in detail what needed to be done.
Helen R,
Converse, TXAwesome tech
Stephen is a awesome tech and I hope to use sears for my craftsman mower needs in the far future. Thanks A&E and Sears
Kenneth S,
Xenia, OHRecent Service
As usual Doug was thorough, professional, and informative. I would trust him to fix any machine that I owned.
Gregg J,
Chesapeake, VAProfessional
He did a great job and he gave me advice on how to maintain my rider mower.
Nicholas A,
Port St Lucie, FLRepair on 6/20
Dave was awesome. Gave great advise. True blessing. He deserves a raise
Dawn T,
Bensalem, PAAndy's review
Great guy. Very knowledgeable. Did a fantastic job. Mower cuts very nicely
Sam R,
Freeburg, ILAlways very pleased with my 20+ year old riding tractor/mowe
I've relied on Sears Service to keep my tractor serviced every year. I'm always impressed with the tech's knowledge and his expertise. I will continue to have my tractor serviced by them in the future.
Jim W,
Estell Manor, NJ