Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Riding lawn mower repair
The lawn mower will not start. Had same issue when u worked on The mower. It started for a few seconds and stoped running Please come and check out, it do not start.
Robert B,
Quincy, FLCustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576123111
Riding Craftsman Lawnmower
After 10 minutes of mowing the mower threw the belt Frank installed, I believe he installed a belt that was too large for the mower. I tried to contact Frank several times but with no response!! I will not be paying for this service until my mower is repaired correctly!!
David S,
Loudonville, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755906248360
Craftsman riding lawn mower
David is the best. His years of experience served his customers well. He is always very efficient in repair and tuneups. He has been servicing my lawnmower for years. My lawnmower is 19 years old and David has keep it running over the years. Seats is lucky to have him.
Carol D,
Goodrich, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753488632945
Troy-Bilt TB30R carburetor repair/replac
Repairman-CASS ..confirmed what a told him…that it is a carburetor repair. He did not attempt to repair. He got online and quoted $343.81 for a 951-05545 carburetor that I can buy for $25 to $30 . Labor was quoted at $319.95. Total with tax = $683.76. He agreed that the total install would take less than an hour. Then he collected my $139 and he left after 10 minutes. What a joke! I'll never call Sears again! I'd appreciate a credit on my Capital One card, since I waited 2 weeks, then 7 hours today for nothing!
Jim M,
Howell, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133959451
0
The visit was useless, the belt was cut for no reason and the prices are very exaggerated.
Salloum S,
Whitehall, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746229914658
Plumber
It would have been better if they at least gave us shut off valves like we asked before they left, however, they chose to leave without even doing anything for the money we paid them.
Byron M,
Lansing, MICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734216699625
Lawn mower repair
Excellent Mower was fixed and running better than it has in years!
Robert W,
Avon, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729556204968
excelent job
Amazing person, incredible worker, very satisfy with his amability and labor completed , thank you very much for your service
Luis A,
Powder Springs, GACustomer service response - Dear Luis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725054597729
fixed t140 tractor
ALLAN did a great job fixing my RED T140 TRACTOR!
Jay S,
Mentor, OHCustomer service response - Jay, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722376062393
Horrible Experience!!!
Lawrence had to come to my house 4 times since May (and it is now July )to fix my riding lawn mower appropriately! He came again today and fixed it. I don't know if it is working properly or not. I have been sick and I'm too sick to try and cut the grass to see. I think he did not know what he was doing Because the lawnmower is making a noise that it didn't make before he came and tried to fix it four times. The call center is somewhere in a foreign country and a bunch of incompetent Idiots work there. The call center made me wait 2 or more weeks each time I called , so it has taken three months to get my lawn mower fixed. I had to notify the Better Business Bureau in Chicago, Illinois, where the Sears home service business is located and filed 2 complaints before I hopefully now will have a lawn mower that has been properly fixed. We will see when I use my lawn mower again I'm doubtful! I will never use Sears home services again.!!!
Kathryn R,
Alpharetta, GACustomer service response - apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721263227039