Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Problem with steering when cutting grass
Still can't repair steering
James A,
Gloucester, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1702422308301
Not Sure What If Any Service We Got
Unlike the previous tech, Chris, who usually comes out this tech used WD60 on the hinges & left after about 5 minutes- did nothing done to the rollers. Chris had told us not to use WD60. Oscar said if we have a problem to call again. That's it.
Ravi B,
Longwood, FLCustomer service response - Dear Ravi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700260254391
Job not finished
The job was not completed. I need new blades and either he or my wife decided it was acceptable to leave it unfinished. The mower deck should have been installed.
Clifton O,
Otis, LACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269521628
Partial service
The first issue is that the website doesn't give us an opportunity to tell the technician what it is we want. Frequently, I find that the technician doesn't have what they need on the truck and they have to make a return visit. This is frustrating when you have appliances or Equipment that needs to work. The inability to nail down a time for the visit is also particularly frustrating. You have to schedule a whole whole day waiting for them to show up. They may show up at eight in the morning or they may show up at five at night. Our most recent appointment was canceled and they had to reschedule. They didn't call or let us know until the end of the business day. None of this is really the fault of the individual technicians. This is a structural issue with Sears home services.
Michael P,
Cohoes, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697664734106
Customer complaint ability not there .
Not that you pay attention to these surveys but I'll try . I've been a Sears customer for many years but not any more . My problem with Sears is I just can't talk to anyone that will discuss any issue I have . I don't have the patience to even go through it again cause as far as I see Sears just doesn't care about what I think about it . Not only no stores anymore but apparently can't even talk to anyone at Sears about anything . To buy something or order something it seams to work but for information or with a problem can't get anybody on phone to resolve the issue . Can get someone to order or buy something they talk to you but if they're a complaint you just can't get anyone to talk to . Sorry s as d don't think you care at Sears but I'm finished with you . I've always thought of Sears as almost a family but not anymore . Things at Sears been little bumpy in recent years and understand lack of stores it it now lacks that personal thing that's important between customer and sears . Hope it all works out for the best but you need to get back to a place a customer can walk in door at a store .
Eugene N,
Livonia, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975692881
push lawn mover repair and Maintenance check
The repairman was loud, and anxious to complete the job. My repair and maintenance check tool les sthan 30 minutes. He apologized in the end but Sears should send out individuals who at least appear to be customer-friendly.
Betty G,
Ypsilanti, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696368834836
Wonderful repairman
He took the time to go through and show me everything he did. I especially liked that he didn't treat me different because I was a woman. He was very respectful and kind.
Susan S,
Seven Hills, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023133960
No Fix
Service was for fixing uneven mowing. The mower continues to mow unevenly and the belt smoked and came off the deck. Tech cleverly test mowed an area very lightly so that we could not see that it was not improved. The mower is old and if it was not fixable he should have said so.
Robert W,
Tulsa, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344836026
Arrived unprepared
Technician arrived to do an annual maintenance he had done weeks before. He had ordered two new keypads but arrived without them. Ultimately, he was able to reprogram the keypads and remotes so everything was working when he left. But the communication and process in your organization is severely lacking. I can't see renewing our garage door maintenance contracts again when they are due to expire.
Rebecca K,
Bel Air, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264631197
Buyer beware
Wrong part was ordered. Took a month to complete and mower does not work. Started one time and then died
John W,
Monroe, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692315942519