Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Garage door opner.
The problem 😕 it takes to long to get the repair done for my garage door 🚪 opener.
Charlie B,
Merced, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1733955991910
Tech review
Not very friendly
Linda W,
Galena, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726268753885
Unhappy customer
All was well after the service. However I am in the middle of mowing My lawn and the mower dies and Will not restart so here i am stuck in the middle of a five acre lawn with a tractor that Will not start. I need a tow truck. Not a happy customer.
David G,
Ellenwood, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725580989060
Multiple problems
I had two previous service call appointments cancelled by the servicemen scheduled to come out to change the oil in my riding mower. On the third scheduled call, Cass came out as scheduled. Unfortunately, Cass didn't have any oil on his service vehicle. He did have the oil filter at least. I had to go into town to buy oil. Once he had the materials, the oil change went fine. Then software issues prevented me paying by check. Ultimately Cass got the credit card payment system to work. You guys need to step up your game. Vehicles should be stocked with materials expected to be used during the day before the technician leaves in the morning. As to the previous cancellations, I can't think of any legitimate reason for this to happen. When the original two appointments were cancelled (by Sears) I was not contacted to reschedule.
Eric P,
South Lyon, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724971324147
Service on my Craftsman lawn tractor
My lawntractor is still not running. I bought a new battery , had the oil and filter changed as this was the diagnosis.
Rubby M,
Justice, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724794502039
Frank was good but didn't have needed parts
Frank was knowledgeable and explained what he found and offered options. He didn't have all the parts on the truck and other important information wasn't shared with him for the appointment.
Ralph W,
Saratoga Springs, NYCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301517613
Replace carburetor
No problems encountered. Tech on time with correct parts. Work area was left clean.
Michael S,
Fayetteville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719609347674
Craftsman riding mower
found issue apparently bad bad fuse was replaced and says that it should work
Dennis F,
Lodi, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1717622308124
Service by Bryan todsy
Service man Bryan did a fabulous job repairing my lawn tractor today. He was very courteous, clean & professional. I would gladly rate him a 5 today.
Patricia K,
Bridgeville, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1716499759331
Great Tech-Lousy Company
Took four scheduled visits to determine the mower was toast. The problem was with Sears scheduling and dispatch. horrible communication and no way to reach a human and no email or land address to address the issues. Tech arrived diagnosed and ordered parts promptly, two subsequent visits rescheduled by Sears w/o communication. Final visit determined engine head was bad.
David S,
Dracut, MACustomer service response - Dear David ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702506401289