Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Tech not the problem
Shane was great on the 3 visits he was at our home. Extra trip because we called to confirm all parts were not here but your customer service said they were. Wasted trip. Problem is your communication with the customer. An 8-5 window is too large. Your online link is not accurate for the appointment tech schedule. I wasted a whole day today waiting for tech. Each time I opened link gave me a different time. First was he should arrive at 856 and I had 1 stop ahead of me. Tech didn't show until 415. That is just wrong. That is not Shane's fault that is your system. I also tried to call. 41 minute wait to speak with someone. I did live chat. They told me 1151am to 1251pm and it was already after 1 pm. Again Shane was great. Repaired and friendly. Your issues are communication. If I would have know. Tech would not be out until after 3 would not have had to take the entire day off.
Laura F,
Loves Park, ILTHE BEST
Jason was friendly,knowledgeable and completed repairing my lawn tractor to my satisfaction. A credit to Sears.
Joel S,
Bethlehem, PAAbove and Beyond
Grant has serviced my Craftsman Lawn Tractor on multiple occasions. He is always incredibly helpful, knowledgeable and pleasant. Your company is well represented by Grant… a true gem!
Ami H,
Whaleyville, MDRepair Tractor
Stuart is an extremely professional and knowledgeable service man. He identified the problem immediately and got our tractor up and running. Absolutely the best serviceman we have ever had from Sears working on our tractor!
Michel W,
Brooksville, FLBen did a GREAT JOB
Timely arrival and explained the repair process well. And I have my mower completely repaired.
Gary B,
Hawkins, TXCraftsman lawn tractor service
Mark's service was punctual, highly skilled, and knew all about the tractor. She is running perfectly! Thank You Very Much.
John T,
Osterville, MAExcellent Service
Michael is a wealth of knowledge and super friendly. I look forward to his arrival every time one of my mowers need service.
Andy R,
Lakeside, CALawnmower Repair
My Technician was very kind @ knowledgeable. He gets 5 stars from me.
Dottie B,
Conyers, GAGarage Door Service
Andy, was friendly and professional! He checked all the equipment and made sure it was working properly.
Mary T,
Edwardsville, ILGreat Service
Douglas did his tests and immediately found the problem. Excellent mechanic. Highly recommend
Pat Z,
Virginia Bch, VA