Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
Competence
David has been servicing my lawn tractors for 15 years. He is very skilled. He always explains his repairs beforehand. He always does quality work.
Mick S,
Malvern, PAGreat service by Ron
My technician, Ron, did a great job. On time, knowledgable, professional. With that said, Sears Home Warranty (SHW) has done a horrible job honoring the terms of their contract. I've been waiting three (3) months for them to fix my broken Sears garage door opener, pursuant to the terms of my Sears Home Warranty. Over the last quarter of a year, I've been told at various times that they would provide parts to fix my unit. They have not. I've also been told that if parts were not available they would provide a new unit, or they would provide a cash settlement. SHW has failed to keep their word. Today, they sent Ron to repair my garage door (again), yet SHW failed to provide the parts necessary to do the job, which wasted my time (again) and Ron the technician's time. To be clear, my frustration has nothing to do with the service provided by Ron the technician. The poor service provided by Sears Home Warranty is indicative of a bloated insurance company bureaucracy in which no one appears capable of making a decision, rather than a customer service-based home warranty company.
Robert Ford,
Madera, CArepair of riding mower
He is a very knowledgeable mechanic with a friendly and pleasant disposition who diagnosed and fixed the problem quickly
Robert S,
Muskegon, MIRiding Lawnmower Repair
Julio was knowledgeable, courteous and professional in going about troubleshooting the issue. Estimate was given and completed in a timely manner. Completely satisfied with the work done. I would recommend this tech to anyone needing work done.
Leroy E,
Panama City, FL5 stars
Scott did a great job. Came at a great time and went over everything he did. Highly recommend
Samantha P,
Chesnee, SCFast efficient
Was polite and courteous. Repair is perfect and tested my 24 year old mower.
Carl R,
Muskegon, MIGarage Door Opener Issues Solved
David was knowledgeable, fast, and explained how to troubleshoot the issue in the future. Highly recommend.
John V,
Flanders, NJGreat job by Bruce
Our experience was great. Bruce did exactly what he said and did a nice job.
Andrew H,
Morris Plains, NJService on tractor
Mark was very helpful and knowledgeable about my tractor. Did the job effectively and without incident. Your lucky to have him.
Russ H,
S Yarmouth, MAService call scheduled the same day I called
Kris was knowledgeable about the problem with my old Craftsman lawn tractor, the part that was need for the repair, and the cost involved if I had chosen to replace the damaged part. He was very professional in that he called to let me know well in advance as to when he expected to arrive, conducted himself in a polite and respectful manner, and his appearance was neat and clean.
KDY,
Hersey, MI