Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.9/5
12/18 visit
Frank always professional and thorough I do wish there was a 800# supported by a human instead of all automated responses Not enough options on automated site
Dick H,
Eau Claire, WIGreat Experience
Arrival time was well communicated. The issue was fixed in a timely manner. He did a great job and clearly explained what was the cause of my issue and what needed to be done to fix it.
Adam L,
Harwinton, CTMaintenance
conducted a complete maintenance of my Snowblower to include adding air to the wheels
Allan G,
Severn, MDJoey's Review
Joey showed up on time, diagnosed the problem and fixed I'd have him come back anytime!
Paul M,
Conroe, TXservice lawn tractor
george was pleasent and on time .great attitude and i would call for him again if i needed service.
Michael R,
North Ridgeville, OHExcellent service and very friendly and professional.
Professional. Courteous. Knowledge and friendly as wel as cleaning up afterwards.
Sher H,
Lumberton, TXLester was kind ..
Lester was considered and did a good job of fixing my craftsman tractor..
Duane W,
Cooksburg, PAHomeowner
Gary is incredible! He has been servicing my lawn tractor for a number of years and is the main reason my 12 year old riding mower is still running!
Alan S,
W Greenwich, RISears tractor overhaul
Absolutely the best tech I have ever had come to my home. Recommend him very highly!
Dianna H,
Maple Grove, MNRita & B Pealer
The technician was great. Very professional. Would have him back anytime. The parts are another matter. We had to wait five weeks for it. Called several times. Took forever to get to talk to a person. On 12/5 6:30pm I talked to Jean. She said she would pass on the message and some one would call me back in 24 hrs . She said part was on order. Six days later, still no call. On 12/11 3:51pm called back talked to Abraham. He said the part was ordered on the 8th and that we should call in when we get the part. I don't know how the part could have been ordered when I talked to Jean. But Abraham said it was ordered on the8. They need to get there stories straight. Very disappointed I'm that. We're 73 &76 years old and we had to lift up a heavy door every time we went in & out. My husband is recovering from shoulder surgery and it was hard on him and I. So we weren't happy with the long wait on the part!!! Serviceman was great!!
Rita& P,
Chagrin Falls, OH