Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Great Technician
Ramon was on time, diagnosed problem, cleaned gas flow mechanism to each burner , checked sticky valve on one burner . He explained since all burners are worker he could not replace sticky valve.
DO,
Orange, CAGood Job
Tim was quick and efficient and completed the job in a short amount of time. Note: Unfortunately they did not have the replacement part on the first visit and I had to pay an extra $159.97 for the return trip to install the part.
Claire G,
Merrimack, NHCooktop
Sheeran is wonderful. Polite, friendly, explains the issue and the correction.
Roben Argenbright,
Harleyville, SCCOOK TOP
We are very satisfied, appreciate his humble vibe, knowledge of experience and great patience.
Regina D,
Stockbridge, GARepairs Completed
Enjoyed working with David. Job Well Done, Thank you again!!
Willie R,
Wichita Falls, TXOven repair
Great job. Very neat. Friendly & respectful. Notified me about arrival time. Arrived on time. Very pleased with service.
Deborah W,
East Islip, NYNo Service provided as parts not available
Michael is an excellent technician and has serviced our appliances in the past. He kept me informed each step of the way and is always professional and courteous. That said, I am very concerned about the new appointment system that SEARS is using. First, my parts never arrived and are actually unavailable. This appointment therefore was a massive waste of everyone's time. You are unable to contact a real person even when calling the customer service number on the appointment notice. Appointments are always between 8am-5pm and the system does not update to narrow down a time, so you must wait the entire day (sometimes after 5pm). Technicians are only given the appointments as the AI "robot" drops them into their cue, so they do not even have a heads-up to give to customers. Since SEARS can charge a service fee for missed appointments, this is very frustrating. As I said, since the repair parts we're unavailable, this became a waste of everyones time. I truly appreciate Michael keeping me updated as I am still waiting to hear from a Sears representative to determine the next steps under our warranty.
Brenda K,
Hubert, NCGreat repair person
Mike was courteous and quick. Fixed the problem and gave me pointers to help next time.
Denise R,
Millsboro, DEService
He helped fix our oven and was very respectful and nice
Maria N,
Racine, WICourteous Professional Efficient
Faramarz was timely + smart. Super nice guy who knew exactly what he was doing. We also used Sears to repair our dryer. I love the text updates that continually upload and refresh the approximate arrival time. My initial appointment was between 8a-12noon. The Sear's tracking system allows me to see how many stops are before me + updates the technician's approximate arrival time. It's fantastic! Will definitely use sears REPAIR services in the future if needed.
Beth Leety,
Baltimore, MD