Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Nice service provider - Ruben
When I requested service I was hoping to have the same guy check on my Kenmore dryer and GE stove top. Instead I was sent 2 sears service reps and had to pay $200 deductable. Not happy about that. Ruben was able to unplug and plug my stove top back in and it worked... so he was done in 5 mins. Resulting in a labor charge of $70. Had there been someone to talk to so I could troubleshoot this appliance I could have fixed it myself. But AI is so limited in their responses that they couldn't put both appliances under the same service tech and they couldn't answer a question to help me troubleshoot. I think most folks would prefer an opportunity to fix it themselves if possible. Also, the other rep, Antony didn't have a $27 part stocked in the van so he has to return to install roller in dryer. I mentioned online and by text what the issue was related to and a human could have called me and stocked the part before sending a rep today that now needs to return in 6 days!! So even though both reps are very nice gentlemen this was a waste of time for them and me.
Deanna S,
San Diego, CAJoe tested Gas cooktop
Joe was very competent, clean and courteous
Rene G,
Grasonville, MDLimited by homeowner insurance
Technician was nice and knowledgeable. It's not able to repair under homeowner insurance.
Tracie C,
Texarkana, ARFixed my stove
He knew what he was doing and was very professional and polite and quick!
Katherine M,
Titusville, FLGreat job
Quick and efficient! The tech was very nice and polite and answered any questions I had! Highly recommend
Nancy E,
Lawrence Township, NJStovetop repair Sears Protect plan
Don provides exceptional customer service and brings years of experience with repairing appliances. He communicates about the process and he is extremely knowledgeable, reliable ,and dependable. Experienced technicians like Don are rare, he will always come on the scheduled day which isn't always the case It is greatly appreciated when time is taken off busy schedules and work to be there for the appointment He is the primary reason I have the Sears Protect Home warranty
SKC,
Lynnwood, WAService on the stove
Very good service…. The technician very kind I recomended….. thanks
Maria A,
Sacramento, CAGreat!
Drew was prompt, kept me informed throughout the process. He was fully familiar with the product, aan the solution to correct the problem.,
Randy T,
Reidsville, NCGreat job
The staff was very patient and professional. They answered all my questions and worked in a timely manner.
Dilude H,
Cleveland, TNGreat service
George was communicative, arrived when he said he would, and got our issue resolved quickly.
David T,
Jeffersonville, NY