Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Outstanding experience
Raymond was very courteous and knowledgeable. He was very professional and respectful! Outstanding job!
Eleazer J,
Grant, FLGreat service
Our Technician, Doug I think, was on time, courteous. Very knowledgeable. We enjoyed working with him
Tony B,
Owings Mills, MDExcellent
Professional, clean, courteous, and got the job done with no issues.
Shawan F,
Easton, PAHome Owen
Tom was very knowledgeable and very kind,did a great job.
Robert B,
Independence, MOcooktop repair
thank you for your help it was a good experience
Parthiv S,
Yorktown, VACooktop
Technician was honest with us about just needing to replace our cooktop. Really appreciate the honesty.
Patricia W,
Auburn, WARepair technician
Timothy was very helpful and took the time to answer some of my many questions!
Annette S,
Woolwich, MEHome owner
Bill was great - fast and efficient. However, I will find it hard to use or recommend your service again. Today I was given three incorrect arrival times, the first stating anytime between 7:46 and 8:15. Turns out the repairman lives in Rochester and we were not even first in his list of calls. How can you notify the customer of the impending arrival when, in fact, he went to a different call and did not show up at my home until after 11:00. I had to rearrange my schedule and hurry home to be here by the time your first message indicated and I had to wait 3 hours after the notified time for my service call. I am not blaming your technician- he was great - but your scheduling and notification system are the worst.
John V,
Orchard Park, NYTech good, system poor
There were several issues regarding the part tech didn't have it and had to send a runner. This was the fourth visit due to the part not being available with the tech. This is a poor way to do business
Paul V,
Boerne, TXFantastic!
Eric arrived within the time frame I was informed he would be here. Eric was professionally introduced himself to me. He asked me some question concerning the issue, and without any ado headed to do his job. Eric was very personable with a reassuring presence. He was diligent and did his job in no hurry. He went over every check at least 3 times; reaffirming results of his inspections. It was indeed, a pleasure to have Eric service our appliance. Thank you for sending him.
Ralph U,
Dover, DE