Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Repair
Very disappointed. Tech was disrespectful and very aggressive. Will not be using this company again.
Lisa S,
Uppr Marlboro, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693000206121
No Show
No repairman showed up, this was the second time for the same repair.
Gary B,
Fort Worth, TXCustomer service response - Gary, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692923566926
Not happy
I explained in the claim process that my oven door glass was cracked..he shows up..now has to order the part..I have to wait another week..he took payment which should not be cashed until repairs are completed
Chris B,
Gretna, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913313730
Cooktop
The same problem repeating. It runs for 8-10 minutes then they (burners) go down to the lowest level for another 7-10 minutes. As it they are not working.
Md Gofur,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913199602
Bad Service
I would like to state that Sears Services is a bad company. I have had two interactions with them and both were bad. I had a problem with my refrigerator. Sears came out and diagnosed the problem and ordered the part. I didn't see them again. I would get an automated phone call to informed them the part had arrived. I had no way to informing them from the call. I tried to call the number but I was never able to talk with a live representative. They would reschedule my appointment. Finally, I got an email stating that the job was completed and they sent a bill to the home warranty company. They never came back to complete the job. They also stated that they were unable to get in touch with me. That was the first time. I have an induction stove top that stop working. Home warranty company sent Sears Services out to fix it. They arrived at the house and diagnosed the problem and ordered the part. The service guy was told of the story about the refrigerator. He made an appointment to come out the next week. My appointment was reschedule because the technician was sick and they didn't have anyone else to come out to fix the stove top. My rescheduled appointment was rescheduled for no reason. Finally, a technician arrived at my house 4 weeks later to fix it. He tried to remove the stove top and cracked the glass. He said there was damage to it. He also stated that Sears wasn't liable because they are a third party company and we have to go thru the warranty company. Long story but true. Beware of Sears Services.
Wes,
Kempner, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654906843
cooktop
Daryl showed up on time and was very courteous. However, because there was no model number on the older GE cooktop he couldn't do anything or fix it.
Robert Z,
Pine Bluff, ARCustomer service response - Hi Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692451775536
Not happy and can't reach an actual person
Supposed to come to switch a glass top of electric stove last week . Window is 8a-5p so it's the whole day of waiting just for the guy to tell us they can't switch it because the caulking wasn't removed from the sides of stove . We were never told to do this before they came . When asked the worker he said oh it happens all the time nothing we can do about it . So my wife wasted a complete day for nothing! We now have to be without a stove stove top for an extra week because of incompetence. I asked them for a phone number to reach a supervisor or any human and was told they do not have a number to give me. Very hard to believe… also had to pay double for the job because we were told it's a 2 person job which is ridiculous in my opinion. The following week got the same window 8a-5p. Heard nothing again til the end of the day ..Finally switched out but not after hearing the workers complain and try to tell us the caulking wasn't completed removed in back which was false and they found that out rather quickly. They complained about the floor not being level also which was just replaced 6months ago and false. Then at the end of the day left the old glass and hurried away. They did replace it good and put stove back so that was a positive ! But overall Very poor experience and very unprofessional from the time window to the completion.. Still can't believe they wouldn't give me a number to reach a person and not a answering prompt. Hopefully the company reads this and contacts me to make it right but big companies seldom do that!
Scott D,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692219349441
Stove top
Bill didn't show up for the appointment. Time was scheduled from 8:00am to 5:00pm so to wait all day for the technical to arrive and he texted several times for information about the stove and I sent a picture of the plate with the model and serial number and he said he could not read it, by the picture not coming out to see for himself. The he said that he could not come out to fix the stove. But he writes that the job is complete. Please help
OLP,
Eatonton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048837018
Incomplete Work and Rude.
Did not finish the job. Was rude throughout the process. Would not recommend Alex, not sure if he was having a bad day but not for me.
Miguel B,
Pittsburg, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691799102697
Seemed nice but no solution after three weeks
He said he would send pics to home warranty that day. Two weeks later and home warranty still waiting for your techs findings. He said he could not read a model number but he would let company know. Three weeks with no stove. Thank you for ur lack of i tweet in helping us !!!!
Eduardo C,
Porterville, CACustomer service response - Dear Eduardo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703708752