Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
The worst... not even one star
The WORST I have experienced. Troy is a horrible representation for your company.
Jennifer P,
Tecumseh, OKCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727362477
Cook stove definitely dangerous
This cookstove has definite problems that could cause electricial fatality. It spews electricity out of the knobs. The technician checked the stove and found nothing wrong. I don't trust that. I believe the technician had only the normal basic procedures to check the stove, but did not have the ability to extend the testing to find any underlying problems beyond the basic testing.
Dolores C,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694649742000
Awful
It was terrible, she didn't fix it. She messed it up so it wouldn't even come on when she left. I had to go buy a new cook top.
Debra G,
Richmond, CACustomer service response - Hi Debra, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694641529037
Insurance claim repair
The technician could not repair, or replace a worn and broken blower switch. The old knob to the blower switch cracked off as a result of normal wear . The insurance company denied the claim because it wasn't determined to be "wear and tear". Also I was required to pay a deductible for no repair and no insurance compensation. The technician gave no information other than the cooktop could not be repaired. Extremely disappointed and will be appealing the insurance claim denial with Home warranty company as well as the Jane Lee with Remax. I paid a deductible to your company for no repair or compensation.
Cheryl Y,
Libertyville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694641344660
Unsatisfied
The first time Robert came to repair my oven I had to pull the oven away from the wall, show him where the gas shut off was, and tell him that he needed a tool to turn it on. The next time Robert came to finish the repair he asked to use my bathroom. I thought said yes but I was annoyed about it. Robert found some type of rodent nest in the oven when he took it apart. He didn't have a shop vac so he asked if he could use my vacuum. I just moved in and had never used the oven because the two times I turned it on it smelled like gas. That's why the CO company had turned it off. I'm not a happy customer
Jacquelin W,
Brooklyn Ctr, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863368424
Oven Replacement Part!
I would not recommend Vincent, to anyone I know ever.
Brenda P,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689282621
oven
There was no service provided by Vick. He called and told me he couldn't work on my oven because the home warranty work order said cooktop Instead of classic stove. Therefore no rating
Belinda O,
Clinton, NCCustomer service response - Hi Belinda, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674539121
Unconfirmed appointment
Gary showed up at my home as I was preparing to leave for work on nightshift. He was angry when I told him I was leaving. The home warranty company rescheduled me two days early without my knowledge and approval. I had taken off work so I would be home for the prescheduled appointment. He angrily told me I wasn't answering my phone, that the number was wrong. I sleep days. I had an 18 hr day the day before and came straight home to sleep to do it all over today. I understand his aggravation, but I was equally frustrated by the unconfirmed appointment 24 hours ahead. HIs attitude was poor and unprofessional.
Mary C,
Granbury, TXCustomer service response - Hi Mary Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693663294681
Oven repair/Cambridge MA
The repair took 4 months and is incomplete as of 1 Sept 2023
Daniel S,
Cambridge, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693604492896
Cook top visit
Marc did not do his job, he came to my home and he totally neglected my inquiries. Marc kept emphasizing the fan being the issue on my cook top. I kindly reiterated to Marc the entire cook top is the issue, it sparks and smokes we had to cut off the power so that it wouldn't cause an electrical fire. Marc seem as if he didn't want to replace the parts that the other representative ordered. I haven't been able to use the cook top since June. Sears has been Givin me the run around. Errol Smith (regional) hung up on me when he tried to disqualify my claim based on what Marc told him. This is a racket, I paid for a Master Plan Protection. Now both cooktop and oven are not working.
Robinson J,
Albany, NYCustomer service response - Dear Robinson thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693346136986