Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Very rude and unprofessional
Service technician spent 2 minutes, said you are using the stove with food on top as a "storage area", helped himself with my mail for his scratch notes, didn't communicate what was wrong and wrongly informed that "something must have been dropped on the stove" which is inaccurate. Don't trust this person!
Srikanth K,
Wellesley, MACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696542478085
Oven
Came in looked at oven and turned around and left not telling me anything
Melissa H,
Ocala, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696541467305
Stovetop not repaired
Completely unprofessional. Called in before the appointment to tell me they can't fix it after waiting and waiting. Why couldn't they tell me this before I took off work? Now I'm still stuck with a non working stovetop.
Justin H,
Sugar Land, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696460331816
Left before he fixed the stove .
Tech could not find the serial no and refused to call GE do I did but as he was walking out the door saying he could do nothing I tried to give him the info I had received a minute ago from Ge and he said he closed the order and refused to stay to fix . Gad to re call Sears and am promised soneone will come back today . We will see .
Sussan M,
Rancho Mirage, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369215229
Oven not repaired
Victor walked in looked at my oven stated he wasn't qualified to work on it. Stated he would call dispatch and have someone else sent out. Walked out sat in his truck for 30 min. then drove off. Oven still in need of repair. I'm disgusted
Barbara R,
Cedar Hill, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368967106
Replacement of cooktop
He's recommending a replacement cook top. I can't rate the service until the job is done. When the replacement happens, I can them recommend.
Richard B,
Uppr Marlboro, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696292226890
Couldn't figure out the issue
Technician replaced a part they thought needed to be replaced but issue persisted. He then decided that the oven does not have 220 coming in so the oven cannot heat up. I told him the oven was working for 8 years and had the proper electric. He just packed up and left.
Y l,
Lafayette, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282817188
Poor service waisted time and money
The te hnician Arkady quickly "established" tgat my cooktop could not be repaired wothout any attempt to find parts elsewhere or any meaningful advise he was apparently totally disinterested in helping me but made derogatory commwnts aboout our kitchen cabinrts. Do not go with sears - just pure waist of time and mo ey.
ES57,
Boston areaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110754696
Oven
I was told by your technician (Olman) that a part would be ordered. After he left, I found out this is not the case. He told my Home Warranty Company "Display is faint and due to customer's age, it is hard to see." That is not true at all - my daughter and granddaughter (who are much younger than me) can't read it either. I can't use my oven because I can't see what temperature it is set on.
Carolyn B,
College Sta, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695937023831
Poor at best
Tech came out today to do repairs. Our initial complaint the burners do not heat evenly explained the top dont turn off complete on one burner. He did fix the door and the burner not going off. Burners still heat un evenly will most likely need replacing.
Audrey P,
Logansport, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695937009975