Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
OMG --- there are MOUSE droppings nearby !!!!
Nothing was done -- he verified the problems --- saw some mouse droppings -- and said he could not work on an appliance where there was mouse droppings nearby !!!!!
Daniel K,
Punxsutawney, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752316785
Still waiting
Didn't have one, I lost two days due to having to wait on the first appointment date only to find out later in the day he couldn't make it. The automatic scheduled set a new appointment for today Tuesday 17th I waited again and at almost 1:00 my wife saw the service truck on the road at the side of the house. She pulled up and asked were you looking for our house and he said yes but we don't service Wolf products, Now you tell me how should I feel after being at home for two days waiting for a service Tech and still haven't to wait again for the 3rd time.
Mike Daley,
Waxhaw, NCCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697664714098
Not happy with the service
He gave wrong diagnosis. Its just normal wear and tear.
Srinivasa I,
Princeton Jct, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233214373
Stove still not fixed
The service tech came out said he fixed the burner, but now if we turn on any other burner the one he fixed comes on. It has already been a month waiting to get this fixed and now it's gonna take another 2 weeks to get them to come back out. So that's two days out of work trying to get this fixed and I will have to miss another
Tony S,
Saint Robert, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146403555
Time & dishonest
Spent all day waiting. He said one time & arrived 2 hrs later. Reported false statement about appliance. Wish I could report negative stars!!!!
Bernard F,
Crockett, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697060170413
Range repair
Range is still not working. You need to come back.
Cindy P,
Valrico, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696979294739
Home Warranty Claim Not Resolved
A&E/Sears was not able to repair it on site or by ordering parts (not available). Our claim was not resolved. We were told by the technician that he would communicate his findings accordingly to Choice Home Warranty. They closed the claim, so we assume A&E/Sears dropped the ball or communicated incorrect information.
SM,
Phoenix, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696978671569
Just wanted a quick seventy five bucks
He came into my home. Looked at my oven for less than 5 minutes. Said he could not find a model number. Called choice home warranty. They said they would send someone else. Took my money and left. As soon as he left, I found the model and looked my stove up online. This is the second time a choice warranty contractor has done this to me.
Rhonda S,
Mishawaka, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696973845667
Oven fixed incorrectly heats too hot
My oven comes on finally but now heats to over 550 degrees regardless of what temperature it is set on and I can't get any response from sears for a technician to come back out and my home warranty won't help as it's still under warranty from sears and I still don't have a oven
Elizabeth B,
Terra Alta, WVCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887108168
Terrible Tech
Did nothing . Could not even find serial no . I had to call GE for him and he would not stay even though I had the info he needed .
Susan M,
Rancho Mirage, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696550603066