Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
No show !
Sears message said technician would arrive some time between 8 & 5 but no other communication until at 4:55 with four phone calls in a row and technician said job completed, "customer did not answer the phone." We customers waited the whole day for the oven to be fixed after an earlier visit by a different technician who failed to fix the problem. No oven for a week and customers cook a lot. The customers stepped away from the phone for two minutes after waiting the whole day for this second visit. Very disappointed in Sears repair.
Diana R,
Pensacola, FLCustomer service response - Dear Diana thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707431331540
Are you kidding me
My cook top is sitting in pieces in my kitchen and the new part that your technician was trying to install while it was broken is sitting there in pieces. This technician didn't know what he was doing at all. Very poor job. Now I have to have someone to put it back together. Not happy
Vickie H,
Lancaster, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442144357
Quality of work
The tech did not ensure that the panel was placed back in properly . Flush with the wall as it was before he fixed iy
Donna B,
Phoneix, AZCustomer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707345925002
Service
I have been with Sears for over 20 years and they cannot find my serial number to my range that they have been repairing
Mildred W,
Gary, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707344180361
Thanks for nothing . . .
Mirsad came to repair our stove. Once he determined the repair would be far more substantial than anticipated and required additional work, he declined to perform it and we are not required to accept a small settlement to replace our appliance that won't even cover half of the cost.
David K,
Phoenix, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707258394324
Werent able to solve problem
We werent able to solve the issue with the stove because were unable to identify stove model.
Ls G,
Converse, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706393530713
Electrician
The problem was not repaired. He said that it would take two people to lift off my cooktop and make repairs to the electrical inside. Therefore, I still need the job. No work was done.
Geraldine Rivers,
Collierville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706393523113
Liar and Doesn't do his job. Always in hurry
Worst experience with Aref, He is not at all thorough on this job. I believe in my service request he lied to me that he contacted his manager and reported that Cooktop is un-repairable. Also mentioned that his manager will send a report to American home Schield. When i checked with AHS, they did not receive any recommendation from Sears's manager. Again for recall request. Sear's has assigned Aref. He repeated the same story. Completely in competent technician.
Neeraj A,
San Ramon, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221252169
Excellent
Excellent Well mannered. Represented the company well. Answered my questions pleasantly. Also very willing to explain other services.
Rita S,
Temple Hills, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706221218343
Disappointed
Steven was friendly and prompt. However, he could not find the serial number location and left while I was on the telephone securing help from LG customer service. It turns out that he needed to pull the stove out from the wall as it was in the back of the oven. Thus, I have lost a day and still have the problem. It seems like someone who services LG electric ranges would have had knowledge of that information or at least thought to look in the rear of the stove.
Maxine C,
Ambler, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706135116076