Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Oven not working
The problem is not fix called the contractor twice still no answer i cannot use my oven it still doesn't work I am very frustrated because I have an event for tomorrow and I am not able to bake
Rosa H,
Woodbridge, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719264222168
Take the money and run
Tech would not work on unit because the plate is missing model and serial number, Some companies will assign such things if this info is missing with no fault to owner, but not this tech and/or company. Good way to get paid without having to do any work. Old house and old oven. No service.
Alexander Carlisle,
Columbus, GA, 31906Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718400612125
Unprofessional
Did not liston to home owner. Imposed decision on home owner. Expecting him to liston to owners side.
Joan C,
Bowie, MDCustomer service response - Joan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717709732116
Disappointed
Waited all morning and afternoon. After receiving the text the technician was on the way. 2 hrs later I get a rate you technician and said that he had arrived but nobody ever came!
Eric B,
Summerton, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717190913239
Terrible, need my money back
PG&e came and inspected our stove top and deemed it unsafe for usage. It was leaking gas and there was an excessive amount of CO gas in our household. The repair man came and essentially told it that it was a lie . PG&E came back after the repairs and the verdict was the same . Complete robbery from Sears repair
Sergio G,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1717190669789
Lousy service by Sears
John called about going to the house to look at the oven, what he did not know is that someone from Sears had been there close to two months ago determined there were some parts needed to fix the oven and that was the end of the communication, No idea if the parts were ever ordered as there never was an update and when calling Sears there is just an automated message which provides no response. What a horrible frustrating experience. Inefficiency at its best
Maria T,
Cary, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1717104095406
False claim
This technician didn't do any repairs on my stove, nevertheless he never step a foot in my house but filed a false work claim stating that the work was completed and close the ticket.
Stephanie Y,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716470300915
Very disappointed
He let us know at 11 that he was on his way. At 1 he wanted a review but he never showed up at all. Then he said there was no record of the appointment at all. Very disappointed. Took off work to be there for the appointment.
Jane B,
Gulf Breeze, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716383250203
Unresolved and Getting the Run Around
After allowing over a month to get this the problem fixed — called today and was told the case was closed. I also checked last week and was told it was still being worked. This is unacceptable. Over a month with a broken stove that the technician said needed parts that were not available. So, the problem is no different from when I called the first week of March. No star is needed.
J O,
Albany, GACustomer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
Sears Home Services on 1715722110761
Cook top unit
This guy had a big-time attitude, when I asked the question he did not have a proper answer. I would not prefer to have this guy again at my property Thank You
Anil G,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1711488643969