Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Tech lied, warranty died
Tech lied about there being an "infestation" causing a malfunction in my stovetop. Stove is clean and was clear when he opened it. Just a scam to cancel the warranty. Hope he sleeps well at night.
Antonio B,
Pensacola, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1724276102589
Disappointed for lack of effort.
This technician came to do the service twice for the same problem looking for the easy way out each time. The first time he collected the deductible and just reset the error code only to have it come up again after he left. The second time he did not even reset the code. I told him to replace the part associated with the code, the code indicated "Keypad is disconnected" instead he said he needed to go to his truck to talk to my insurance. He ended up leaving saying he did not know what part to replace because he did not know the serial number of the unit. He never once pulled out a tool or even tried to be proactive to solve the issue.
Stephanie K,
Antioch, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723857016274
Still not fixed
Now the knobs don't work properly
Joan S,
Roaring Gap, NCCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723843739156
GE Monogram Cooktop Repair
Stunningly bad service and result and terrible customer service. Three visits and company told technician to give up when faced with a screw that could not be removed. Wasted 6 weeks and many hours of my time. Impossible to reach a customer service person to verify appointments. A once reputable company that is now unusable. Does not deserve one star.
David C,
Raymond, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249526433
Bad service
Technician come very late after appointment time and he left without intimating and didn't look into the problem
Sri,
Overland Park, KSCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723240258365
Didn't finalize the project!
This involved replacing a panel on my oven/stove, and that was well done; however, the transparent cover that was replaced now has white strikes and blobs under it that I cannot remove. A new cover needs to be ordered, installed and looked at before considering the job finished.
Deana M,
Harwood, MDCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722714357568
No communication, no results?
Alex visited my property and met with my tentant but never provided any information or diagnostics to me or Sears about the repair. I messaged and called him multiple times afterwards.
Carrie M,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722547268344
8
Very bad. No one cMe. Very disappointing with Sears. I need someone to come out
Kalawati A,
South Ozone Park, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721944144387
Horrible service
Technician could not fix a cooktop after SEARs made three attempts ordered parts and caused damage to my cooktop in a prior visit.
Imad A,
Cordova, TNCustomer service response - Dear Imad thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721078846928
Rejected
Rejected the appointment with this technician as a bad experience last week with him. Refer my earlier feedback. I didn't allow him to enter into the home, but I got email update saying installation completed!!!. I don't know why Sears has been scheduled appointment with the same guy. Reschedule appointment with different technician who is expertise to handle the issue. I would have given negative stars if it allows.
Seshu P,
Dublin, CACustomer service response - Dear Seshu thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721078822057