Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Didn't do the job
Technician told us to provide the serial number I did he said he needs to verify he didn't want to open the cooktop to verify
Narinder S,
Selma, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729642421396
Technician
Not pleased at all. Carlos is kind, but I need my range fixed. And another part that was working is broken by your technician that's no longer with your company , Dylan as I can remember. I can understnd why he's no longer emplloyed with SEARS, and I am being held responsible for him breaking my front right burner , when nothing was wrong with it. SEARS needs to fix the burner that your employee at the last visit to my home broke. And Carlos noted that all off thr screws when he opened under thr hood were not there . Dylan lef my range in the middle of the floor and I and my husband are disabled , so I had to get a friend to push it back. Grieving
Gwendolyn M,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728427550691
Poor Performance/service
I had a bad experience with this technician. It took him more than a month to order one part that was needed. Attitude was also not that great and no clear answers given. I wouldn't recommend this service.
Nasir,
Brooklyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727911484749
Broke piece off the stove
Broke my stove handle and stated the other company would pay to fix it.
Latoya H,
Mattapan, MACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727560957818
Still does the same thing....
Technician showed up. Installed 2 of the 4 parts waited nearly 2 months for, then left with the parts and the oven doing having the same issue (which was won't return to temp after door is opened for checking, basting, turning, etc.). Very poor job. Thanks, Greg
Greg S,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727299132475
Replacement of nonworking burner switch on stove top.
A couple of days after he did that the whole stove started malfunctioning. If you turned one switch on , two burners would go on and then if you turned another switch on, it would trip the breaker the whole stove would have no power. So obviously he messed up the wiring in someway.
Deborah B,
Kingston, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727127128079
Tech
Technician installed the wrong part on my stove. He said that he will put the order for a replacement but I did not get a follow up. The technician took 2 hours to figure out he had a defective part and installed it and left
Edith B,
Kyle, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726617811766
Zero
Recurring appliance fault. Mike replaced part ordered by previous technician who's been here on several occasions (another Mike). Mike remembered being out here for this stove in the past. Replaced part and ran it through two cycles @ 300 degrees F (lower temperature than what we normally bake at). Mike wife just went to bake at 350 and bake cycle will not start?! Cannot bake with oven, AGAIN!
Steve R,
Coventry, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726268711059
Technician was not ready to accept the reason
Hi, I had very clearly mentioned in the Choice home warranty claim that the oven range caught fire and that is the reason for inspection request in order to claim for the oven warranty . It was hauled outside and forced open by the fire department so there is no chance that it is useable or will work when it will work when powered . Rather than giving an option to provide a cash out option , the technician denied checking it as it is not powered on .
Amritha B,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726004730662
No show
No show for the second time
James A,
Des Moines, IACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1725671312160