Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
No show
No show for the second time
James A,
Des Moines, IACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1725671312160
Range repair
Your service tech shattered my glass oven door! I'll be calling your office!
Pat T,
Tulsa, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725669062903
Dissatisfied.
Tech wouldn't even look at the hood range until he collected a check & deposited. Technician keep stating that, he is just a messenger and at the end he said the unit is not covered. When called in & explained the whole situation - the agent from the company stated it was covered.
N/A,
Fort Mill, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725490474176
Stove repair
Didn't fix our stove and didn't call us for when it would get the part and changed me 100.00 for nothing…. Wouldn't recommend them at all…. I have been waiting since May and still no oven…..
Charles R,
Rockwood, TNCustomer service response - Dear Charles thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725312342858
Thumbs down
Rec sat in his tru in front of my house about 15 min I watched him as he was texting on his phone. I called him ask about his ETA. He said he in front of my house. Few min he finally came in . Not to courtesy but ok. He open the bottom drawer look in the of one spot never removed anything. He then open the back looked stood up started texting again . I asked how bad it was he replied oh they want fix it. I ask huh. He replied you got roaches home warranty want cover that. I was a bit confused if his answer for I have never heard of any su thing he said about a roach tear up you Applaince. He said they pee and poop on the wire and cause them to burn out. Ok but I don't have a big roach problem so I'm still a lil confused. But any way he had me to sign something went to his van proceeded to leave pulled over and started to text again on his phone . I finally stopped watching him and went back to what I doing for I to get read to leave. Anyway a bit unprofessional but it is what it is. I wouldn't recommend this service to anyone.
Juanita Walker,
Henderson, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725063321554
Issue not resolved
I don't want blame one technician. The current issue was dragged for more than 3 months and multiple parts have been ordered and the issues reported haven't fixed. Rather they created new issues and I remain with more problems. It's very bad experience and inconvenience with Sears which I never forget in my lifetime.
Seshu P,
Dublin, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724880920338
THE WORST SERVICE POSSIBLE
Not only was he disrespectful coming into our home to look at our stove, he scheduled the appointment to come back and service it and never showed up. He came back and told us we had to pay another fee again. (Which is not part of our warranty) DO NOT GO WITH THIS COMPANY FOR ANYTHING! This is just the short version of this.
B.N.,
IllinoisCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724880930438
Tech lied, warranty died
Tech lied about there being an "infestation" causing a malfunction in my stovetop. Stove is clean and was clear when he opened it. Just a scam to cancel the warranty. Hope he sleeps well at night.
Antonio B,
Pensacola, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1724276102589
Disappointed for lack of effort.
This technician came to do the service twice for the same problem looking for the easy way out each time. The first time he collected the deductible and just reset the error code only to have it come up again after he left. The second time he did not even reset the code. I told him to replace the part associated with the code, the code indicated "Keypad is disconnected" instead he said he needed to go to his truck to talk to my insurance. He ended up leaving saying he did not know what part to replace because he did not know the serial number of the unit. He never once pulled out a tool or even tried to be proactive to solve the issue.
Stephanie K,
Antioch, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723857016274
Still not fixed
Now the knobs don't work properly
Joan S,
Roaring Gap, NCCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723843739156