Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Waste of time
This poor gentleman was sent tomy house for no reason. The GE profile induction cooktop I purchased from Sears has been "repaired" 9 times, despite several requests to have it replaced. Finally it has been decided to replace it. The paperwork was supposedly filed and active but then Hamayoon shows up to "repair" my unit. Fortunately he had been here before and confirmed the need for replacement. That was Nov 29th. I have been without a cooktop since oct 18th and still no replacement. Today is Nov 8th. What do you think?
Debby W,
Alexandria, VACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731105536686
Buyer beware
Employee fixed the issue with gas cooktop within 30 minutes of arriving. No problems with that part. Then told to "SIGN at the X" on his phone. Told to "sign at the 2nd X", again, without discussion. Not told exactly what I was agreeing to with my Signature. Asked employee "What are my told charges for your work today?" Verbally told one amount and electronically invoice/receipt emailed at a much higher amount. Called employee immediately after he left residence and several other times. Employee did not return any of my phone calls. I will never ever use Sears Home Services for in home repairs of our appliances.
Jerry Y,
Federal Way, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731105277197
Did not show up
The technician did not contact us and did not show up for the repair. This is the 4th time trying to get this repaired. After the second attempt, the technician caused a gas leak that was not present before. I want a call from a service agent.
Frank Minopoli,
La Plata, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730937249958
Sad
He says because I could not operate the controls correctly when I waw showing him what was wrong which I wasn't cooking. I was just showing him anyway. He said we can't take my word for it. That its overheating, so too bad so sad. Guess, my house can burn down. I paid seventy five dollars to be treated like scum and nothing was done to fix my oven. I guess I will try to video for the next technician. That's coming out.
Ronna,
Princeton, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729728535554
Didn't do the job
Technician told us to provide the serial number I did he said he needs to verify he didn't want to open the cooktop to verify
Narinder S,
Selma, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729642421396
Technician
Not pleased at all. Carlos is kind, but I need my range fixed. And another part that was working is broken by your technician that's no longer with your company , Dylan as I can remember. I can understnd why he's no longer emplloyed with SEARS, and I am being held responsible for him breaking my front right burner , when nothing was wrong with it. SEARS needs to fix the burner that your employee at the last visit to my home broke. And Carlos noted that all off thr screws when he opened under thr hood were not there . Dylan lef my range in the middle of the floor and I and my husband are disabled , so I had to get a friend to push it back. Grieving
Gwendolyn M,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728427550691
Poor Performance/service
I had a bad experience with this technician. It took him more than a month to order one part that was needed. Attitude was also not that great and no clear answers given. I wouldn't recommend this service.
Nasir,
Brooklyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727911484749
Broke piece off the stove
Broke my stove handle and stated the other company would pay to fix it.
Latoya H,
Mattapan, MACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727560957818
Still does the same thing....
Technician showed up. Installed 2 of the 4 parts waited nearly 2 months for, then left with the parts and the oven doing having the same issue (which was won't return to temp after door is opened for checking, basting, turning, etc.). Very poor job. Thanks, Greg
Greg S,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727299132475
Replacement of nonworking burner switch on stove top.
A couple of days after he did that the whole stove started malfunctioning. If you turned one switch on , two burners would go on and then if you turned another switch on, it would trip the breaker the whole stove would have no power. So obviously he messed up the wiring in someway.
Deborah B,
Kingston, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727127128079