Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.7/5
Home owner
Bill was great - fast and efficient. However, I will find it hard to use or recommend your service again. Today I was given three incorrect arrival times, the first stating anytime between 7:46 and 8:15. Turns out the repairman lives in Rochester and we were not even first in his list of calls. How can you notify the customer of the impending arrival when, in fact, he went to a different call and did not show up at my home until after 11:00. I had to rearrange my schedule and hurry home to be here by the time your first message indicated and I had to wait 3 hours after the notified time for my service call. I am not blaming your technician- he was great - but your scheduling and notification system are the worst.
John V,
Orchard Park, NYTech good, system poor
There were several issues regarding the part tech didn't have it and had to send a runner. This was the fourth visit due to the part not being available with the tech. This is a poor way to do business
Paul V,
Boerne, TXFantastic!
Eric arrived within the time frame I was informed he would be here. Eric was professionally introduced himself to me. He asked me some question concerning the issue, and without any ado headed to do his job. Eric was very personable with a reassuring presence. He was diligent and did his job in no hurry. He went over every check at least 3 times; reaffirming results of his inspections. It was indeed, a pleasure to have Eric service our appliance. Thank you for sending him.
Ralph U,
Dover, DEService
Andrew was able to find the problem quickly and address the need for a replacement stove. He explained the problem and advised us not to use the dangerous burner. He was very well educated in this problem. You are lucky to have him in your employ. Thank you
Catherine S,
Bridgeville, DEClifford was great!
Attention to detail, knowledge, informative and very personable and pleasant.
Alice J,
Modesto, CAPrompt and professional service
I had two technicians worked on my cooktop. Mark is the one who performed the initial inspection and second repair. He called to check my availability before showing up at my house. His courtesy and professional service are greatly appreciated.
Hien H,
Houston, TXProfessional and knowlegeable
Phuoc was thorough in his estimate and offered sound advice to aid in decision making.
Tracy F,
Clive, IAFive Stars
Leroy is a great communicator. Knows what he's doing. And was very pleasant to work with.
Robertjan S,
Santa Rosa, CAFriendly and professional
This guy went above and beyond. He not only fixed my stove but also got my dog who ran out when I let him in. I was very appreciative.
Robert T,
Seguin, TXExcellent Service
Phillip was courteous, knowledgeable, and worked quickly and thoroughly. Would definitely recommend!
Dalton G,
Sanford, NC