Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Worst experience
We shared all details about the repair need on cook-top, he didn't came with required parts, just spend an hour looking at cook-top and charged service fee. this is simple replacement of ignition for gas burners. never plan service sears.
Victor,
MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747949430689
Late arrived at 5:49
No service was done because we were not home. I rescheduled for tomorrow
Joseph J,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747778694168
unsatisfied
Technician told my husband that the broken glass was not wear and tear but it was. Nothing fell on top of it. One of our dual burners was out, but he blamed our griddle for causing the break on the glass. (he said the griddle was bent and since one side got hotter than the other and that's why it broke. If that's the case some of the dual burners were out and that probably caused the break not my griddle, his explanation contradicted him) We are on a budget and he just caused us money we didn't have as he was not an honest person. He stated the griddle was crooked and that caused the break but that is not how it happened. And he told my husband in order to repair it, it would cost us around $1000 and that is more than what we paid for it.
Jose V,
Yuma, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753732625
Sears Service Damage Policy Stinks
Rep was ok, however Sears policy of not wanting to be responsible if they damage your property is crazy. Technician says someone else will make repairs since I would not agree to them no taking care of damage if done by Sears representative
Gloria -,
Memphis, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741469424185
Fixed but at what cost
It seemed like he was just guessing. Also he scratched the front of my range in a few different places.
Jen L.,
Mcpherson, KSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1741128404629
Get someone else
Thanks tech called and said I see you in 2 hours. He was already pass his appointment time. Send someone that is responsible.
Herbert H,
Clinton, MDCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1741041055118
This satisfy with your performance, not providing Solution
Not good at all I was expecting much much better service And solution to the problem because I was the member for 15 year. I'm glad I have terminated.
Satish S,
W Bloomfield, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739928092041
Dissatisfied Customer
I thought it was okay until I received an email stating that the trouble was due to "customer abuse". This is what prevented the replacement of my stove top. I am 89 and have been without a stove top since December 4th and will not and cannot afford to purchase a new one- that's why I have the service contract. I will do my best to get reimbursement for the contract and avoid future connection with Sears again.
Olive L,
Saint Charles, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739231286827
Cooktop NOT microwave
My cooktop was scheduled for this morning, my microwave repair for Tuesday 2/11. Technician serviced microwave but submitted for the cooktop!!!
Jennifer I,
Sonora, CACustomer service response - Dear Jennifer,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738968330832
Couldn't have had a worse experience
I never received a call before or after service to update me on the problem wi the my appliance. A technician was supposed to come out and didn't on two occasions and I wasted work days waiting for him. On the third time he shows up and doesn't fix the oven. On the fourth time he takes photos and says the dials being broken on the cook top is a problem with the house and not covered with warranty when the issue is actually and entirely a problem with the broken appliance.
Angela S,
Paso Robles, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1738018065910