Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
I'm
First of all you went to the wrong house the wrong state you've done this not four times you people suck no wonder you're out of business. Can't talk to a live person. Actually I'm glad you did go out of business so it's very sad for the people that lost their jobs
Carol S,
Fort Myers, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751406513445
Service Never Happened
Service never happened and I was never contacted. This happened on 2 separate occasions.
Joyce D,
San Pablo, CACustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1751319128590
Fixed the issue but damaged my cabinets
We have at least two nicks in our cabinet that had not been there before and did not put the wiring back where they were before. We had the wires attached to the wall to leave room for pans under the stove. I was disappointed from a professional who does this kind of work often.
Carrie G,
Chandler, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1751145026130
Gas Cooktop
Our experience was very poor. The technician was unable to repair a gas cooktop. He stated that if it remained under warranty, that he could get repair parts. This comment was not useful given the cooktop is approximately 25 years old. The technician stated he was not able to obtain repair parts, but he stated that we could do our own search on the internet for spare parts. Again, this comment was not useful given that we called and paid for service by an expert to find repair parts as needed.
Barry H,
Tomball, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750800698769
gruppy gus
So, first of all I get a call from Mike saying the we had been dropped from the schedule. I guess he called home base and got us back on. It went totally down hill from there. Mike showed up and couldn't even say Hi. He apparently was having a bad day. He did not fix anything. He didn't even try to fix the cooktop. He did complain about the cooktop. Told my wife that we had to tear apart the counter to get the cooktop out and then we had to do this that and the other thing. Left us just as we were before he got there. Now I first, need to reschedule and hope that this time I get someone else and second, also hope that I don't randomly get dropped off the schedule again.
Peter L,
Frankford, DECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750542378825
Problem not fixed
Gabriel came, ordered a part and came back and installed it. He thought it was fixed. It was not. It is still doing the same thing. Burner turns on for about 30 sec. and then goes off and will not work. We have rescheduled with your AI crap for another appointment July 1st and do not expect to pay any more money for repair that was not done correctly the first time. Very frustrating to not be able to talk to a real person about the the problem and get service that is needed and paid for to have a working stove burner again.
Audrey G,
Okanogan, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750541945340
Service
Was very unhappy with your service team as they rescheduled my service 4 times.
Amelia Z,
Riverdale, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750109816155
He's a liar
He didn't even show up for the appointment. I have been in a loop with Sammy.. he doesn't know how to do the job even when he does show up... This is the 2nd time he didn't show up and lied about completing the service. Also apparently forging my signature. He is only interested in collecting his fee for the service appointments. Sears as a whole has been nothing but a revolving door of incompetence.
Eian,
Bainbridge, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749774405752
Bad customer service
Mr. Hamayoon had a very bad attitude. When I asked questions about my stove top he replied "I've been doing this for 16 years ". I let him know I'm just asking you a question about the issue, why is he so aggressive. He said I disrespected him for questioning him. I told him never mind I don't want the service anymore, he can leave. If this is the kind of customer service your technicians have, you have a big problem. I wish I could give zero stars.
Marilyn P,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332191424
Horrible
He was not willing to listen and insisted the damage to my cook top was physical damage. I asked him to wait while I contacted my home warranty company, and he walked out of the door. The worst service EVER!!
Tracy P,
New Carrollton, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747949472708