Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
SEARS SUCKS
Scheduled and canceled at the last second 4 times. The last time, received text that they had done the work and charged me BUT NO ONE EVER SHOWED UP!!!
Maria E,
Loris, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640042531
OUTRAGEOUS 5 KNOBS for $350+
I have a 5 burner electric cooktop. Technically didn't do anything the reason I'm saying this is I realized after his arrival that l had turned off that breaker. So I turned it on and everything started working. After that I asked him to order 5 knobs he wanted to charge over $350. I wouldn't order from him. I asked for the part number instead he gave the model #. He also said I needed a sensor for my left burner that was a lie. I called him he never returned my call. Not my first bad experience but it is my last. I will never recommend Sears repair service to anyone.
Marie M,
Ellenwood, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755553788832
Disaster, no show for 2 days.
I waited between 8 am and 2pm yesterday 8/12, nobody showed up, then I received your text that your technician could not make it, and rescheduled for today 8/13. I waited today from 8 am, my attached 1:20pm screenshot showed your technician Robert will arrive between 12:59pm and 1:57 pm, but nobody showed up. I have been wasting 2 days. What is going on?
Cheng C,
Northport, NYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1755206983446
Homeowner
Unsatisfactory! Very unprofessional. When I let him in the front door he did not follow me thru the foyer he cut thru my dining room and butler pantry. Very rude to do! Did not seem to know anything about what he was sent here to do. Not familiar w Thor appliance. Was on his phone trying to look up what might be wrong. AND was dipping snuff while sitting in my kitchen floor spitting in his spit bottle. We are also business owners & if I ever had an employee do any of this he would be fired!
Michael R,
Benton, ARCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754703243412
Did nothing (Second time)
I am not sure if is his fault or your company's fault. I described the issue that this was a damaged insulation problem. Technician came unprepared, no parts in hand and did nothing. Also, he did not take my concern seriously.
Marcelo N,
Long Barn, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753481186035
Did not come at requested time despite rescheduling by Mike
AHS gave special instructions for Mike on July 16 appt. To come After 2:30 . He rescheduled for July 17th for that. Angel just showed up despite that. Please address the issue properly.
Rajiv G,
Monterey, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752874395191
Problem not completeted
The problem was not fixed during the visit. Please send tech back to fix.
Chandrasekh R,
Stephens City, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752788057289
Scam
This service never occurred. I received an email displaying a receipt signed digitally but this service never happened. I was never contacted by anyone.
Joyce D,
San Pablo, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752701389392
Bad service
Never showed up no communication except 5 minutes before stove still not working properly
Marcellchri C,
Poinciana, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752614993011
Didn't do what we needed
We've been trying to get someone out to install our stove top for weeks. We were referred here, we're assigned a workman, and he showed up knowing that we needed the cooktop installed (I had replied to an Ai chat bot weeks prior indicating as much). When he finally showed up, we were told they don't do installations. Completely wasted our time.
David G,
Columbia, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493792997