Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Unexpected behavior
Very rude. Didn't explain what was wrong with my stove. He just out the new stove top on and after putting it on notified that the burner was out. After taking out the broken part of the stove he just tossed it into the box and it made a huge crashing like sound. He notified me before leaving that there was little pieces of glass all over the floor that I would have to clean up and left the broken part of the stove here for me to toss out myself.
Olisser V,
Mount Vernon, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762902810208
Diagnostic GE induction cooktop problem
He spent a few minutes and said the problem is short by hearing the sound. Did not do any testing, just by looking with light from phone while I was helping to flip power switch on electrical panel, he declared the problem came from right power board. The cost to repair with new board is $800-900. He did not find the real problem and is not qualified to fix induction cooktop. As of now, the cooktop is working and might stop working if running longer and I told him that at the beginning. What a waste of money by calling sears repair. I am very disappointed. Regards, Yungmng
Yung F,
Fremont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478130697
Incompetent
If a technician truly works on cooktops and ranges for a living. No need to know serial numbers and model numbers. He should be experienced enough. I have had this oven fixed by sears before it should be in the file. Get better technicians.
Natedra J,
Washington, DCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762476834730
Stove technique
I had a Sears technician, Manuel come for a second visit in San Francisco to fix my stove, and the experience was awful. He was rude, dismissive, and unprofessional from the start. He left trash behind, didn't replace the stove knob, and left my appliance nonfunctional. When I asked why my stove still wasn't working, he said it "wasn't in his order" and told me to "figure it out" with my insurance before walking out. This is unacceptable service. I expected better from Sears. Now I'm left with a broken stove and no help or resolution.
Paula A,
San Francisco, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761775305218
Thor cooktop
I would not call this service! The tech did not listen to the tenant and instead assumed he knew what he was doing. He decided it would take too long to do a thorough diagnosis despite being told that a previous tech had already diagnosed a melted relay board which was the cause of the strong burned plastic smell the tenant experienced. But Thor Appliance wanted to send a Thor authorized tech and we got stuck with this Sears clown. He heated some water and decided all was in working order. But it is not and it is in fact a dangerous situation. Back to the drawing board with Thor!!
Laura A,
Sn Francisco, CACustomer service response - Laura, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760569962870
Not recommend
I not wanna recommend to work with this Thus come is not good at all
Ehsanullah F,
Bealeton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759323585613
Only took pictures
All he did was take pictures to send to the home warranty company. He then told them that he couldn't diagnose why the oven caught on fire so they said that they won't cover it. You can't diagnose if you only take pictures.
Deborah N,
Topeka, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1758663870852
Did not show up
I received messages from sears telling me the tech was on his way and no one showed up.
Velia B,
Mesquite, NVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758318709019
Rip off
The technician didn't do anything but show up and told me what I already knew no power to my cooktop it's was a waste of money if he wasn't licensed to check wiring to the appliance
Terricka P,
Jackson, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757626782222
No one showed up
No one showed up and nobody called to tell us that no one was coming.
Casey S,
Salisbury, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757100811583