Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Sears broke my cooktop and refused to do anything about it.
About 2 months ago, I called Sears appliance repair to fix my electric cooktop. One of the burners was not working. They sent a technician to diagnose the problem. The problem was diagnosed as a bad infinity switch and the part was order and I paid for it. When the technician came back a few days later to replace the switch, he broke the glass on my cooktop. He said he ordered a new one, but it took 6 weeks to get here. When I finally got a new appointment to fix the switch and replace the cooktop glass, the technician replaced the switch and the problem was NOT solved. In addition to not having the problem fixed, I now have two additional burners that do not work and the technician refused to take any responsibility for it. He would not call his supervisor to help resolve the problem. He just said, I am not allowed to call my supervisor and left my house. Now my cooktop is heavily crippled and I still have a cracked glass cooktop. He said he would get me a refund for the incorrect diagnosis of the problem, but we will see if that happens. I will never use Sears appliance repair service again. If you have a problem, there are no live agents to talk to, just AI robots, that cannot help you. Sears appliance repair has horrible customer service.
David J,
Grosse Pointe Shores, MICustomer service response - David , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779141668114
Not going at my home
Hi I have booked the appointment with Sears for my cooktop repair. But technician not going to my home he just call me that time I was bust at my work and unable to pick the phone. But my parents were at the home. Technician did not approach to at the door and unable to repair my cooktop
Sarabjit S,
Union City, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778274133890
Horrible experiences with this technician
Kept accusing me that my stove has been broken before purchasing the warranty which is a lie. Came again almost a year later just to determine my vent is broken and been broken for years which is another lie.
Judy S,
Pomona, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083243573
Awful
After arriving 35 min after the 7–11 allotted time, the technician stated that he may break the part due to be replaced and he will not be responsible if it breaks.
Johm J,
Mc Lean, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092724163
Don't buy a Sears warranty
I paid for a Sears warranty. Then, I paid a $100 deductible. Tech came to my home and said that my cooktop was not covered. So, what was I paying for?
Dorothy C,
Glenn Dale, MDCustomer service response - SO#7084-13429825 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502283683
My repair is not complete
I have had multiple service calls for same issue and repair of appliance is still not complete
Trisha R,
Fort Smith, ARCustomer service response - Trisha , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772147029260
Stove top repair
The contractor was already complaining about the prior job. Didn't help he was complaining about the contractor that sent him to the job. I as a homeowner I don't want to hear complaints about what he worked previously. Then he worked on my stove 4x's and could not repair it. I told the stove top was 41 years old it could have saved more money and time being there 1x not 4x's then now it's going to be changed out.
Gus C,
Kingsville, TXCustomer service response - Gus, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770679096723
NO SERVICE PROVIDED
Technician didn't show up to my property for appointment and didn't call me
Elena V,
Palm Coast, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769811030444
No Show, Again and Again
A few minutes before arrival time, I would get a text saying no one is home and then I would see the truck go past our house. Then I had to reschedule. Same thing happened again and again. I had to get in my car and be ready to chase him and then he saw me and pulled into the driveway. This happened over a period of two months. I had to spend a lot of time and then had to close the service request with Sears and go to another provider who did a great job within a couple of days.
Srinivas N,
Acton, MACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769637734501
Owner
Seems inexperienced. Third service call on fixing stove Stovetop still not working.
Michelle P,
Freeport, FLCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218859591