Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Communication Could've been Better
The appointment was scheduled 2 weeks after I requested one. I sent in photos of ther serial and model numbers and described the problem in detail. The day if the appointment no one showed or called. I clicked the link in a previous text to find that it had been rescheduled for 2 days later. The technician showed up and was very professional. The cost to replace the cook top was nearly $1000, more than what I had paid 3 years ago for the whole oven and range. This could've been communicated in the two weeks of waiting.
Julie M,
Denver, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721433094707
Daniel did a great job for me!
The problem I had was with the scheduling office. I was supposed to be on the schedule for Friday, June 15th between 8:00 am and noon. It's what I was told. No one showed up. I was not informed of any changes. But I was actually not on the schedule at all. Since I work, I had taken off the entire morning and that's not okay when no none came to service the oven and range.
Edie J,
Baytown, TXCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1718486619578
Professional and respectful employee
Mr. Dionysios was a stellar tech. He explained very clearly about the newer knobs, (metal) which are a better version of the original (plastic,). I thought there was something wrong when I could not get the knobs to work. I was afraid of a gas leak or would break if I pressed too hard which was not the case. He is a top notch employee.
Cynthia Howze,
Dripping Spgs, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1711747311118
Has not shown up
Issue was not resolved on first visit. Technician hasn't shown up for scheduled second visit.
Khristopher L,
Brandon, MSCustomer service response - Dear Khristopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778336742
Service
I was misinformed and told him he could park in any space. When the door person told him that he had to park in the service area he was rude to her. He then called me and was angry. I don't know all of the rules, but he shouldn't have been angry or rude. I was very uncomfortable and would prefer a different technician.
Barbara S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1698961432159
Our experience
William showed up with a bit of an attitude being that we missed our previous appointment due to a family emergency. I texted and called the numbers that I were given but no one responded or answered. I'm a little dissatisfied with the outcome of our service request and my appliance issue not being covered. It's a glass stove top that is bound to crack due to wear and tear. I don't understand why it wouldn't be covered.
Jered J,
Pahrump, NVCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1697665144571
Touch pad has a fold mark in the bottom right
Touch pad has a fold mark in the bottom right after installation which is kind of eye sore. My wife missed it b4 dismissing the technician.
Bobby B,
Bridgewater, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554509106
Great technician. Poor A&E Service
Trying to cancel an automated appointment made by A&E Service is impossible. You can only reschedule when asked to confirm appointment.?Service call was not necessary to begin with.
Jerry M,
Sn Luis Obisp, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692654014238
Unhappy customer
This picture does not look like the person who serviced my oven stove top. Unless it is 30 years old. The man who did come was very hard to understand and was annoyed when I asked him to slow down and repeat. He was impatient and condescending when I asked questions. A very poor experience.
Eleanor H,
Palatine, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836646135
.
John was five stars. This review does not apply to him at all. I have no problems with his work. HOWEVER, I have LOTS of problems with Sears Home Service. You do not have any way to communicate with a real person. I really needed to talk to someone to explain the problem but more importantly how to access the house. I tired both text and by phone but all I got was a computer. It was of no help whatsoever. It is crazy that you do not provide any human interaction. I would not recommend Sears to anyone and would actively advise against using you until you allow some method of talking to a real person.
Anna S,
Flagstaff, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089880313