Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Confused
She was just alright
Debra Graves,
Richmond, CANo resolution
No resolution provided. He said I can't touch this it's my liability. He also said I need to deal with previous company which is not his place to say that.
Vignesh R,
Buffalo Grove, ILCHW technician
While on site the technician was professional and skilled. Unfortunately 8 days later and he still hasn't filled out the paperwork so my claim can't proceed to the next step of resolution.
Greig E,
Rosemount, MNSatisfactory-
Satisfactory- but overall I am VERY disappointed with Sears Home Services. This is the THIRD attempt at trying to ger our stove repaired & after this "appointment " we STILL do NOT have a FULLY working stove. All I truly want is a 4 of my burners working AT THE SAME TIME!!! So whe. I really want is to be able cook multiple items on my stove at the same if I want too!!. *BTW: We STILL (nearly a week later) haven't heard from ANYONE as to what is going to be done to resolve our issue.!!!!
Tonia M,
Wichita Falls, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782255337605
Tech needs to learn customer service skills
Tech did not introduce himself and only gave me a vague description of what was wrong with my appliance. On reviewing emails from Sears part of the report indicated that I had signed an authorization which had never been submitted to me or signed by me. The tech also needs to work on his customer service skills.
Stuart T,
Crossville, TNCustomer service response - Stuart , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781559857348
not sure
The part that was repalced, doesnt burn inside the ring lines its off , so either the part is off or the placement is off.. and the knobs that turn on the area is hot.. so i think there is a recall on this
Ajit S,
Overland Park, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769127610576
waste of money
didn't do anything to improve problem. burner remains an issue
Rick O,
Gustine, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958899984
Repair of oven
It took almost 2 months to repair my oven. The first visit was fine but the follow-up visit to install the parts was a problem since the repairman never showed up for the scheduled appointment . It took another two weeks to schedule another appointment so I was without a functioning oven for almost two months. I was not happy.
Christine F,
Ocean Isle Beach, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763419308612
Nice No Help
Nice gentleman. Easy to talk to but he did not help my problem just said that's the way the stove is
Judy D,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763066253704
Stove repair
What a waste. When parts and labor are more than a new appliance...we'll, your business model is screwed up. I'm out the diagnostic cost with the same problem I had before. Trust me. I won't recommend.
Frederick H,
Elk River, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948300020