Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Did his best
The part for the LG Oven did not fit my stove. So, I had to clean the old part myself and it worked. All the technician did was take the part apart and put it back together. I did the hard work to clean the part
Wilma D,
Waldorf, MDKitchen Aid Oven malfunction
Jose analyzed the problem and found the issue quickly. We're anticipating conclusion of the job next week.
Dave T,
Mchenry, ILService today
Technician was professional and friendly. He worked quickly and efficiently. I was very happy with the results. The call center, if it had its own rating, I would have given two stars. The inability to contact the technician directly needs to be addressed. My street was closed today by the city of wichita, and I was unable to let the technicians know ahead of time. Also, when the automated system tells you that someone is coming out , it is vastly different from when they actually show up. Also, leaving an entire day , 8-5, open tone aha home and meet someone is unrealistic and makes for bad customer service. At least narrowing it down to a 2 to 4 hour window that is absolute and you know won't change, will make all the difference for those of us who have jobs . Trying to schedule through this system is extremely difficult and one of the main reasons I will not renew my home warranty.
Tara R,
Wichita, KSservice order 40629208
Harold was able to order the parts that we needed and repair our oven. I wish that the work could have taken less time, but that presumably was not his fault. Also on the day of service, we were given a window of 8 AM to 5 PM to perform the job. That is a very long time to be left waiting. It seems that a shorter period could have been given.
James B,
Arlington, TXGreat, but 1 problem
Walter's visit was great with 1 exception, the mat he used while examing my oven left an oily residue on the floor. When I tried to swiffer it away, it left a dark film on the floor. I had to scrub the floor on hands and knees to get it off.
GhenghisMex,
Norfolk, VAlong wait
Eric the technician trouble shot the problem and fixed it. My issue is with A&E, Sears Home Services. Though my cooktop was under warranty, I had to wait on HOLD for 90 minutes before a person spoke with me to make an appointment. Then the long wait time ... appointments scheduled between 8 and 5. Eric is excellent. However, A&E/ Sears Home Services provides terrible customer service.
Rena B,
Kihei, HIThorough
Worked well with home warranty to streamline the appointment. Would recommend.
Jermelah M,
San Antonio, TXRepair cook top
He was knowledgeable of repair of the control panel on the cooktop
Tyson H,
Meridian, IDMarshall was great! A & E not so much
We had to call abs reschedule multiple times and the service repair took over 2 months. Very frustrating experience. Marshall tho did a great job on the repair.
Jj H,
Stephenville, TXFix cooktop knobs
Kept me informed and communicated well. Knowledgeable and experienced gave good tips
Sue G,
Phoenix, AZ