Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Good but late
Hussein did a very good job of repairing our oven. He was pleasant and professional. I did not give 5 stars because for both visits with a 7am to 6 pm window he arrived at 6:30 pm, not completing the work until well after 7 pm.
Joel P,
Allen, TXIt all went as well as expected.
Considering this "post Joe Biden world" it all went as well as one could expect. I think it took almost a month from placing the call to actually have the oven repaired but that's the norm these days. The technician was very good and handled everything professionally.
Jim M,
Warrensville, NCCooktop repair
Service was spot on, but the original repair date was cancelled the day of because parts didn't arrive. They could have called me the day before knowing that the parts were not here. Wasted a day scheduling around original appointment day.
Dan S,
Mars, PAOve repair
Hung's version for repairing my stove is not to use the timer on the oven, but to use an outside timer. Then the oven should remain on if I need to continue cooking something. I don't agree with that as I've used this oven for 11 yrs. and was always able to use the stove timer with the baking temperature.
Betty W,
San Jose, CARange
He did his job but there is still the same problem, if you turn on the 4 burners they turn on well, but if you only want one it doesn't turn on, and then the one that turns on doesn't want to turn off,,
Brenda D,
Dumfries, VACame to fix my oven.
They did a good job, friendly. And fixed the problem.
Richard C,
Roanoke, ILFaramarz was great BUT SEARS HOME SERVICES NOT
Faramarz was great-did the job. However, Sears service is undesireable because they do not have a live person you can talk to. I tried and tried to talk to someone to tell them they needed to reorder the part because we did not get it as their sys said we did. I had to wait till the guy showed up to tell him he needed to order the part. took almost 3 weeks to get my stove fixed.
Gordon L,
Burke, VAPoor customer service
Serviceman was very good. Not at all satisfied that he left and the oven is still not working. I'm turns out the EOC on the oven is faulty also. Not just the RTD. This job was started on November 29th, today was December 20th and your company still hasn't repaired our oven. We will be out of having a functioning oven this weekend for Christmas. If your company takes another 3 weeks to try and make the necessary repairs we won't have it functioning before the New Years weekend either. This is highly inexcusable and very unprofessional.
Ronald I,
Santa Fe, TXWouldn't rehire
My technician was quick and seemed efficient as far as I could tell & he was friendly enough. I didnt love that he didnt seem to have any background info when he arrived and luckily I had the part needed so I could give it to him so he would know what to fix. Doesn't seem to be great communication between the first and second technicians. My experience with Sears was significantly less favorable. This is the 3rd scheduled visit to get this fixed (one being when a tech cancelled after 5hrs of waiting). A 8am-5pm window with no clear idea of when/if they will arrive is ridiculous. It's near impossible to get through to a customer service rep by phone and your rebar the mercy of a random email account with a generic return call. I would gladly buy a new appliance elsewhere than have to use this company again. I would not be able to recommend servicing through your company if asked.
Charlotte P,
Forest Park, ILStove
Showed up on time and fixed the stove after we had to wait over a month as Sears FAILED TO CALL BEFORE OUR LAST APPOINTMENT
Johnny P,
Moscow, ID