Cooktop Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

2.7K


Average Rating

4.7/5

Stove
February 10, 2024
Overall rating

Been a month without a stove. Over six random men (techs) in and out of a home with disabled humans. Still no stove. No help. No cooperation. Awful.

Shara F,

Humble, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1707594727158

No help at all
February 09, 2024
Overall rating

Let me be begin saying it's not the young man's fault. He's not ready to be out on calls by himself clearly. He doesn't have a clue what he's doing, not even being familiar with the parts of a stove. I've worked on appliances close to 40 years and yes I could make my own repairs but don't want to. I tend to 92 year old parents and frankly don't have time. This young man looked at my top burners and said they needed cleaning.....well, it's not that dirty and not that old. Yes was there a little grease under a middle burner....yes.....But instead of cleaning out and checking the flames...he did nothing. My oven for some reason needs adjusting. After a major cold snap is when the over and top burners began acting wonky. First he tells me you can't adjust the oven and looked shocked when I said I had to adjust it when it arrived. Then he kept trying to blame the gas company. There is no gas company it's propane. Again the deer in the headlights look when I explained none of the heaters, dryer, or hot water heater are having an issues - just the stove. He finally said there was nothing he could do and practically ran out the door. Again, I don't fault him - he was sent to do a job he had no clue how to address. So, I had to waste even more time calling the warranty company back to waste yet another day waiting on yet another repairman. Sorry - that's bad business all the way around.

Kara S,

Hawkins, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1707589733617

Not done
February 09, 2024
Overall rating

This technician did not come to my home and did not perform any services at my home on 2/9/24

William D,

Thomaston, GA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1707517379995

No show !
February 08, 2024
Overall rating

Sears message said technician would arrive some time between 8 & 5 but no other communication until at 4:55 with four phone calls in a row and technician said job completed, "customer did not answer the phone." We customers waited the whole day for the oven to be fixed after an earlier visit by a different technician who failed to fix the problem. No oven for a week and customers cook a lot. The customers stepped away from the phone for two minutes after waiting the whole day for this second visit. Very disappointed in Sears repair.

Diana R,

Pensacola, FL

Customer service response - Dear Diana thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1707431331540

Are you kidding me
February 07, 2024
Overall rating

My cook top is sitting in pieces in my kitchen and the new part that your technician was trying to install while it was broken is sitting there in pieces. This technician didn't know what he was doing at all. Very poor job. Now I have to have someone to put it back together. Not happy

Vickie H,

Lancaster, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1707442144357

Quality of work
February 07, 2024
Overall rating

The tech did not ensure that the panel was placed back in properly . Flush with the wall as it was before he fixed iy

Donna B,

Phoneix, AZ

Customer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1707345925002

Service
February 07, 2024
Overall rating

I have been with Sears for over 20 years and they cannot find my serial number to my range that they have been repairing

Mildred W,

Gary, IN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1707344180361

Thanks for nothing . . .
February 06, 2024
Overall rating

Mirsad came to repair our stove. Once he determined the repair would be far more substantial than anticipated and required additional work, he declined to perform it and we are not required to accept a small settlement to replace our appliance that won't even cover half of the cost.

David K,

Phoenix, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1707258394324

Werent able to solve problem
January 27, 2024
Overall rating

We werent able to solve the issue with the stove because were unable to identify stove model.

Ls G,

Converse, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1706393530713

Electrician
January 27, 2024
Overall rating

The problem was not repaired. He said that it would take two people to lift off my cooktop and make repairs to the electrical inside. Therefore, I still need the job. No work was done.

Geraldine Rivers,

Collierville, TN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1706393523113