Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Stove repair
I wasn't home either time they came. But my son said they were respectful and professional 🥰
Latrina T,
Shorter, ALCooktop service
Tracy installed part and fixed cooktop timely and well. She was great but automated call in for scheduling needs some way to get personal interaction. The ordered part was received but automated system said it was still ordered. We waited 2 months for actual service. Tech great but automated system needs help.
Carlie C,
Evergreen, ALJake was outstanding...
However, after several appointment confirmations by both text and email for almost a week prior to my appointment and the arrival of the required parts, my appointment was cancelled without explanation at 2pm on the day of the appointment after I had been on standby since 8am. 6 wasted hours. It was rescheduled, again without any attempt with coordination for the next day. Calls to Sears Home Repair call center were unproductive and very hard to understand. I was cut off 3 times trying to talk to a supervisor after waiting a half hour on hold each time.... Again, the repairman was great after he showed up a date late. Here is my recommendation - 1) get a call center in the US, and 2) at least provide an explanation when you cancel or move an appointment that was scheduled for a week with multiple reminders from you. You completely dropped the ball on this appointment. I have also sent correspondence to American Home Shield in the hopes that they will revisit their contract with Sears.
John F,
Houghton, MIGood Service
He came at promised time and completed the work promptly.
Bobby H,
Houston, TXAs advertised
Timothy was on time friendly and knowledgeable
Doug P,
Manchester, NHSears Home Service
William is very efficient and manageable young man easy to be around.
Pamela W,
Raeford, NCOven repair
Very good communication Very respectful Very efficient Good to see a repeat technician
Tricia S,
Fairbury, ILMaytag Stovetop Service
He arrived on the day scheduled although a few hours late and resolved our problem in a professional and courteous manner.
Melinda B,
Dillon Beach, CAGreat service!
On time and professional. Got the job done quick and was very friendly!
Matthew T,
Raeford, NCMaintenance service
Always pleasant. Couldn't address failed refrigerator
Barbara S,
Lakeport, CA