Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.1K
Average Rating
4.7/5
Professional service at it's best
Michael was very efficient, from start to finish. Ordered the right parts for our stove. Communication was great for arrival times and explanation of work performed made his service outstanding. Thanks for your professional service!
Heino L,
Naples, FLHelpful and courteous!!
Jimmy was so helpful and courteous. He explained everything as he was doing the repair. He completed the repair quickly. Also, I appreciated his text updates letting me know when he was going to be there. Thank you!
Karamae S,
Amarillo, TXExcellent job
Replaced the eye with the new and works great. Tech was nice and professional.
Jimmie L,
Anderson, SCNasser is a life saver!
After months of being without an oven/stove, we're back in action! Nasser is friendly, knowledgeable, and, a bonus, super funny. Thank you for your help, Nasser!
Karen S,
Mechanicsvlle, MDReplace the handle on the stove.
Thomas was excellent. He was pleasant and very capable, a seasoned technician and knew exactly what he was doing. You need more people like that. I do have an issue with the way you request the service, requiring the transfer to multiple people and then needing to give the same information to multiple people. There is too much time involved and your lucky if any information gets passed along. It has taken exactly one month to get someone out here to replace the handle. I first requested the service on April 18. No one came and it was rescheduled for April 22. The technicians came but the part had to be ordered and I told the person on the initial call that the handle on the stove was broken. The techs told me they would be back on May 1, that I did not need to do anything further but no one came and after spending at lease 30 minutes getting a human on the line, there was no record of anyone coming on May 1. It was rescheduled for May 15, 8a-12p time slot. I received two calls from Sears offering to move the appointment up but we were on vacation so I asked him to keep it as it was. I got a confirmation of the request on May 15 but the time had changed to 1-5p. At 4:30 p.m. I again went through the infuriating telephone tree and when I finally got someone, she said they have several calls but they were still coming. By 6:30 p.m., I decided they, in fact, were not coming and no one did. The next mornng I went through the same scenario and once again, when I finally could reach someone, the woman I spoke with did not know what happened but rescheduled it for May 20, 8a-12p time slot. A confirmation text was received for the 1-5p slot, so if it doesn't matter what time you request, don't ask. Thomas came at about 1:15p or so and very professionally completed the job. It really should ot be this difficult to request service and see that it is done. That needs to be addressed and fixed or you will continue to lose business!
Jane E,
New Carrollton, MDService Call
Very knowledgeable and courteous was a pleasure speaking with him and having him repair my oven
Loretta B,
Louisville, GAGlass range top replacement.
Great job. Clean and neat. Showed a lot of respect for home.
Maxcell W,
Hampton, VASears technician
He was very thorough, and seemed knowledgeable about the problem with my oven
Harrell B,
Springtown, TXService
He did great. Checked cooktop and oven. Fridge was not on lis, but should have been.
Ursula F,
El Dorado Spg, MOGreat service Tech.
As great as Glenn is, I am not happy with Sears Home Service. I had to wait beyond what I deem a reasonable time. If it had been a freezer, all would have been lost, and you don't cover loss.
Scott O,
Valencia, PA