Carrier Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.4K


Average Rating

4.7/5

Dryer machine
August 18, 2023
Overall rating

The service was really good the worker came on time

Raiza A,

Meriden, CT
Technician efficient; Sears repair service NOT
August 09, 2023
Overall rating

We have been awaiting this a/c repair for over 1 month. Fortunately, we have an upstairs unit which helped cool the 1st floor. Multiple attempts to schedule our appointment sooner, with no response. Difficult to reach a person(1⭐️). Technician was friendly, competent and efficient. (5⭐️)We are grateful he was able to troubleshoot and repair our unit in less than 30 min.

Christine S,

Durham, NC
Carrier heat pump repair
August 08, 2023
Overall rating

Solomon came to our house to repair our high efficiency Carrier heat pump. We had it serviced previously (by another technician), and when we returned from vacation we found it not working again. The second service was done by Solomon- he found over 7 gallons of water in our pan under our attic unit (no water was noted less than 2 weeks prior), plus error codes and outside unit fan not working. His 2nd visit, he replaced the fan- but error codes persisted and he found the circuit board in the attic needed replaced. He recommended 3 items needed replaced and was scheduled for return on 8/8/23- but Cinch did not approve the replacement parts, so no visit was made on 8/8/23. Cinch had another company scheduled to come on 8/5/23, but they arrived and couldn't assess the heat pump, as they did not do service on high efficiency products. Solomon spoke to me today 8/8/23, to alert me the scheduled service for repairs recommended were declined by Cinch. We are continuing to wait on repairs since our first service on 6/30/23. Solomon spent considerable time assessing our issues and kept us apprised of repairs needed. Obviously, we are frustrated to not be able to be upstairs in our bedroom due to excessive heat during the past 1 1/2 months during the worst of summer weather.

Paul B,

Woodbridge, VA
AC new part install
August 04, 2023
Overall rating

The technicians did a good job installing the new part, but left a bit of a mess of cinders and charred material that flew all over the hallway and nearby bathroom from the torch igniting some insulation, that I had to clean up. And the foam insulation on the pipes and metallic tape is cut up and not put back on very cleanly. But other than that they did a good job. The unit is still struggling to cool, I was hoping it would be cooling better soon after install, but maybe it just needs some more time

Sean R,

Little Elm, TX
Long wait to get it done
August 02, 2023
Overall rating

I feel the technician is very knowledgeable and knew exactly what was the issue but disappointed on how long it took to get parts and every time we would be put at the end of the line . It took seven weeks to finally get the AC up and running. Wish you would have real people on customer service .

Dionicio C,

Floresville, TX
Want to give all 5 starts but its only be a couple of day
July 31, 2023
Overall rating

he did a great job, very friendly & got right to work. it took only maybe 30min. just hope he checked all items, again its only been a couple of days but so far my AC is working great

Roxanne G,

Fresno, CA
Preview for A/C service person
July 26, 2023
Overall rating

Jarvis was polite and I guess he did a thorough job at looking for the problem. He was only here about 15 minutes. The last person was here for an hour and stayed in the "attic" checking out the upstairs unit til he was soaking wet with sweat from the heat! I think he did a very thorough search for the problem.

Frances Hibbard,

Indian Land, SC
Very knowledgeable
July 26, 2023
Overall rating

I appreciate the time spent explaining what could be the reasons for lack of air flow. He checked a few vents, looked at my new air filter and suggested a different one. Looked at the unit inside the house as well. And also suggested I get my air ducts cleaned. R12 he said was not really low after checking unit outside. I will clean the vents and replace the vent covers. I will also look at getting ducts cleaned out.

Chad F,

Dayton, OH