Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
My Technician was Amazing
My original appointment was rescheduled, I wasn't pleased at all. BUT on Saturday 19th My Technician was very professional, knowledgeable and considerate of my time, he came and did an excellent job and got my Air Conditioner working. He needs be to recognized for representing Sears in a way that I would recommend the services.
Kimanie W,
South Holland, ILGood service
Good service. Good communication. Explained the situation will. Diagnosed the problem quickly
Mark C,
Rockville, MDAC service
Excellent service came in. Had my AC working within the hour amazing thank you so much
Tammy W,
Pompano Beach, FLGreat
Great, knew there trade and quickly I'd the issue and resolved quickly!
Don K,
Litchfield Park, AZMrs. I. Hill
Barry has been the only bright light in my repair issues with Sears. This year I've had refrigerator and HVAC issues. The HVAC guy last summer could not address the issues which were never addressed. I pay for the maintenance agreement that cost me about $1900 per year. You kept canceling and rescheduling, Barry deserves a 10 but I will do the 5. The AI needs customer relations training.
Illawenette H,
Durham, NCRating for service provided by Billy
Great service...really 5+. He first called when he was about 20 minutes out and asked if i was having any issues with the cooling unit. Then called again when in my driveway, greeted me and gave clear instructions as to what he needed me to do. He completed the exterior inspection and servicing and then came inside to inspect filters. He advised that with this extreme heat the unit can only do so much and to be patient with it b/c its in good condition...the high temps and high humitidy are challenging. He listened while i explained my SOP and agreed that it was a good process to continue. I asked if there was anything i should be watching out for, he said No, all was good. I felt reassured that Sears had, again, won the ball game and continues to earn my respect and loyalty. Thank you for Billy, a true professional, who seemed concerned about me as a customer, my unit as his product and is highly competent and capable. Thank you, Sears!
Joniene T,
Nashville, TNBarry was great
Barry was extremely knowledgeable, patient, professional throughout our entire repair process…which was a daunting experience.
Reshockie F,
Durham, NCTook care of my tenants.
Great service. Arrived as promised. Kept me updated. My tenants are happy to have air agin so fast in this heat.
Melinda S,
Sylmar, CAThanks Albert
Thanks Albert. You did a great job and then made it easy in a very hothouse.
Terry B,
Palm Bch Gdns, FLService call, 14 July 2025, Hyattsville, MD.
I had, a outstanding experience with my service call. Aaron, communicated exactly when he will be arriving, at my home. He was very professional, knowledgeable and courteous. He quickly identified, the problem, informed me of the problem and repaired my system, very fast. Carroll Walton
Carroll W,
Hyattsville, MD