Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Sears home services is horrible!!!!
I made the mistake of using Sears home services to install ductless air conditioning and it has been a nightmare from day one!!! It has never properly worked and was always leaking Freon !!! Now that I signed up for a home warranty company they send a Sears technician and they put in a diagnosis that isn't covered by that company as well!!! I would never recommend Sears!!! You guys are frauds!!!
Edmund T,
Central Islip, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690414350199
Owner
Tech: unprofessional, and rude. He refused to check the unit inside. The first thing he did was ask which side of the house the AC unit was on. He then asked me to turn the air down so he could check it outside. He said the unit wasn't low on freon which I already knew because maintenance was done and freon was added. Then he came to the conclusion that the unit must be clogged because water was in the pan. I asked if he was going to find out where the water was coming from if he was going to check out the unit and he replied no and he didn't work for me. He is the worst service technician that has ever come to my residence. I am very disappointed with the service I received and cinch company.
Frances H,
San Antonio, TXCustomer service response - Dear Frances, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406189458