Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Home owner
Four time sears came to repair. After they left with few hours same problem. Comes back and shut off ac. On the thermostats shows system fault, 84- High, pressure, lockout 4H.
Mathew P,
Westbury, NYCustomer service response - Hi Mathew, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692220921544
Worst company ever
I do not know where should I start for this. The first appointment was June 28 and today is August 15 th. They are telling me just they received the part. I tried to call them many times to see when they will come back to do repair, nobody other side of the line like a fake company. I found other company they did replacement same day so Sears wasted my 40 days and messed up my health Please stay away from this guys
Saban B,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136831282
Couldn't solve the issue if AC not cooling
Mathew was sent by Sears, a vendor of Choice Home Warranty, to resolve the AC not cooling issue we reported. After his first visit, which was 3 weeks after opening a claim, AC cooled for a day and then it stopped cooling again. Hence, we had to reopen the claim. Second time, 2+ weeks apart, he was a no-show for the appointment. Third time, another 2 weeks later, the technician came to the doorstep and never entered the house or inspected anything. Told the tenant he will be back and left. He informed the Choice Home Warranty that the claim is now resolved with the resolution that the issue requires a plumber. His Final resolution: He has diagnosed the issue and concluded that the unit requires a plumber. Conclusion: AC is still not cooling. Hence, the issue is prematurely marked as resolved. We are very disappointed with Sears and CHW's service. The only time he diagnosed anything is during his first visit. Then, what was the purpose of the other two appointments? Why couldn't they communicate this resolution without any scheduled visit when we reopened the claim that the issue is not resolved.
Shiju N,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135246577
Service not complete!!!!
AC temp inside is showing 76 degrees at 9:45pm and now th upstairs AC is not working. Tech replaced 2 capacitors on downstairs unit but it's still not cooling and the upstairs AC is blowing only hot air when it was working fine before the tech worked on the downstairs unit. Need to come back to fix immediately. Left a voicemail for the tech to address problems but have not heard back.
Shareese G,
Nesbit, MSCustomer service response - Shareese, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135139216
AC still not working
The technician was great, but my AC is still not working. Please fix it. Soon!
Wesley R,
Fayetteville, GACustomer service response - Wesley, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691862888255
Worst service ever
After 15 cancelations, the air conditioner still does not work! James installed the new coil, only to find it leaking after soldering it in. He finally said verbally that the unit needed replaced, but would not put it in writing for me. Instead he called it in and told me that his boss would get in touch with me in 48 hrs. That was Monday August 7th. It is now Friday August 11th.
Thomas L,
Greensburg, PACustomer service response - Hi Thomas,We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691843178842
Could not resolve the issue
He came to fix my air conditioner but he could not fix the issue . He only tired to guess and do the repair. He is not knowledgeable about how To repair
Poornima K,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691710823762
AC
He didn't fix the problem, my AC still not working
Arberto P,
Chicago, ILCustomer service response - Dear Arberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531608288
Terrible experience
The work order was out in on 07/01 for an AC repair that still isn't fixed. This technician specifically missed finding the issue on the 1st visit, spotted the issue and ordered parts on the 2nd visit, and then never showed up for the 3rd.
Jeramye R,
Fairfield, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531413830
Worse experience!!! DO NOT RECOMMEND
The entire experience has been absolutely horrible. The 1st day he did not arrive within the window time kept getting pushed back again and again. When finally showed the following day after pushing the time back again he seemed uninterested in doing any of the work. Said I can purchase my thermostat for cheaper because the store he needed to go tho was closed, only to find out I was not able to purchase it cheaper. He said he'd be back Monday I called him on Monday told him to get the thermostat before he came back, again never showed then pushed my appt back until Friday. When he arrives on Friday he does not have the thermostat says he has to call for approval. Calls his manager Lee who says no I as the customer has to get it because the thermostat is to expensive. Me and granddaughter ask to speak to Lee while the technician is on the phone. The tech acts like he doesn't want us to touch his phone we said he can leave it on speaker Lee then proceeds to hang up the phone when he heard us ask to speak to the manager. I'm then wondering what exactly he thought he was coming out to do today, I ask him and he says I don't know. I went over 2 weeks without one of those during the heat wave only to still not have it fixed and now have to contact another company. I do not recommend, from the customer service team on the phone to the technicians to the management. Super unprofessional
Nay,
Elizabeth, NJCustomer service response - Nay, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530856576