Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
AC Unit
Awful experience. The first technician was not familiar with a dual thermostat with emergency heat settings. 2nd tech reprogrammed the thermostat and afterwards my house would not cool. Mind you I'm in TX where temps have been over 100*. I had to pay another company to come out and fix their mistakes. Never again will I use Sear's.
Shawn M,
Midlothian, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863311580
Still not fixed.
Had technician out here 2 days ago and went downstairs today to see there is water leaking all over by furnace and the furnace door is not completely closed and water is leaking inside it. Called to get a tech out here and they cannot get anyone out here today.
Nepolian C,
Addison, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518667982
Disappointed
Technician was extremely rude. When arrived was at the door on personal FaceTime for 20 minutes arguing with person on the other line. When entered the home appeared to be in a rush. Overall, the technician was very rude and displayed poor customer service
Marsha H,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912930694
Schedule
This is not a bad review of John, he did a great job. My complaint is with the website schedule and actual schedule. Website told me arrival time was 9am. John got there at 3:15pm. There is a huge disconnect between online schedule and actual.
Michael C,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831377801
A/C still not fixed, pls help, we know it's it Edwin
The technician showed up with the wrong part for our carrier AC air conditioner. The initial technician, Christopher. told Choice that that was the wrong part, so here we are again no air with a 24 or 48 hour return notice. Please help us get our AC fixed please, we're begging you. Our home is still uncomfortable hot🔥😞
James H,
Northridge, CACustomer service response - Hi James , Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692827869556
Omar's skills questionable
Omar really didn't seem to know what he was doing said the only reason for Zane to replace the capacitor is because how expensive the one he put in was. That to me made no sense
Jolie C,
Fresno, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692826836733
AC still not woeking
I filed a claim with Choice home warranty on July 8 about issues with my AC and thermostat. On July 20th your rep came by and said the issue is thermostat. He asked me to go buy a new one which I did. That didn't work. Then another tech came and said the issue is with the board. He brought a used board and that didn't work. Then he said the issue is with the breaker box and I need an electrician. The electrician came and AC still doesn't work. I have no AC. I need someone to come back ASAP!
Edwina A,
Mesa, AZCustomer service response - Hi Edwina , Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692653743207
AC service
Technician is very inpatient and perhaps frustrated with the work and heat
M,
CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479516039
Horrible
The technician barely did anything. He refused to go to the basement where part of the issue was, and kept saying he has to get a contractor to come out. Waste of time and extremely disappointing given the circumstances.
Isabela J,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395292881
HVAC
We are not happy at all. This is the third time someone has come out and looked and said the units need to be replaced and nothing has been done. What next. You scream for the monthly payment but when something goes wrong. Nothing, no service.
Juliette W,
Ellicott City, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395270380