Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Third time
This is the third time he comes and Choice says he is not sending the complete diagnosis. I have been waiting forever to have my heater fixed.
Thomas V,
Lexington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146243563
HVAC Maintenance
Terrible customer service. Automated system and phone system are a joke. Can't get maintenance services you paid for.
David O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070017808
STAY AWAY
IF A RESOLUTION IS WHAT YOU ARE SEEKING, LOOK ELSEWHERE. LAZY, NOT WANTING TO DO THEWORK NEEDED.
AMANDA P.,
Stroudsburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105914108
Disappointed in Sears
Technician never shows up. Sears forges signatures on contracts. Unprofessional business.
James M,
Bartlett, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762478038
Poor Service
Employee changed the filter, looked at the thermostat and left. In and out of home in less than 10 minutes. Didn't perform any PM. Unacceptable.
DC,
Villa Park, ILCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695419374873
Horrible
He was lazy. Did not want to do the complete job. Wanted to cut corners. Was upset when I requested that he vacuum unit. It took 15 minutes to clean air conditioning and furnace. (I timed him) complete waste of money. I would suggest to go to a reputable company instead. He deserves zero. But can't give zero stars
Kathleen B,
Germantown, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695246802981
Tech Never Came or Called! Poor Service
Sears tech first came out on 8-18-23 for our AC, he was not here for more than 30 minutes. Just documented that we had low Freon and added them. Did not bother climbing up the attic to test or check the unit in the attic to make sure it's working. Told me to wait a few hours (5) before using AC. Waited and turned on, no cold air and nothing flowing out of the vents. We rescheduled appointment and same tech came out on 9-1-23 and he did climbed up the attic this time and said we have bad coils with leak and that he will request for coil replacement. We scheduled this appointment 2 WEEKS ago for today, which was scheduled between 8-5pm thinking that coils had be requested would be replaced. Got email notification from Sears, that tech was coming today. Being waiting all day for tech. No calls or text from tech. Just received email update from home warranty at 1pm, stating that they just approved tech's request to replace the coils and are waiting for the tech response with information on the unit specifications to order and replace. So tech never turn in request to replace the coils that was supposed to be done 2 weeks ago and used today's appointment just to turn in this request and approval from our home warranty? He never showed up today. So now we have to wait another 2-3 weeks for him/Sears to come back? I will never use or recommend Sears to anyone. You deserve a Zero star if there was one.
Disappointed,
Peoria, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073068733
Service
He did a poor job. He left the job on done.
Iyahen A,
San Pablo, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694728628437
Poor provider
This person came to our house to check out the AC unit that has the periodic knocking noises and runs loud. He came out of his truck went to the AC and without even turning a screw; he said "your AC unit is fine" and left. He didn't bother with any diagnostic checks or internal inspections, he simply said all is good and left. This is probably not the best AC repairman to select for your home.
Carolyn V,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694296316539
Problem not solved - paying for a separate AC provider
I bought this service hoping it would help me in the event my appliances go out I'd have support. Sadly, the technician arrived and didn't detect the issue.. which was a faulty contractor on my condenser. I've already solicited the help of an electrician (as this technician said it was likely an issue with the furnace electrical - which it wasn't) and another AC service technician who will be fixing the additional issue. I'd like my money back from this appointment and to cancel my service agreement for regular support. Very disappointed...
Elizabeth J,
Pleasanton, CACustomer service response - Hi Elizabeth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693949454832