Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
wasted time
ordered a part and it took more than a month. When the technician revisit with the part and he said it looks like it's not the part issue without even replace it.
Chanseung G,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1702421233847
Not fixed
Still not fixed tech. Told me to touch hose to see if hot and it was hot when he was here 30 minutes he stayed and hot went out a couple hours later touch the hose when I came back cold so isn't working I realize he can't stay all day but it's cold again sometime the tech is not looking at again problem not fixed .
Karen bankhead,
Antioch CaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1700618119346
preventive maintenance for furnace calefaction system
I think was a bad service.Technician not show be proffesional.Please check the quality of technician that you send.
Francisco O,
Silver Spring, MDCustomer service response - Dear Francisco thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699914703298
Coil still dirty
Suppose to perform a tune up & clean coil unit. Told me me didn't have any coil cleaner with him. Only brushed the dirt off the coil, left the dirt all around the bottom of the coil unit where the unit can just suck all the dirt back in it. Horrible job..SEARS IS NO GOOD ANYMORE. THEY JUST SEND PEOPLE OUT TO LOOK AT APPLIANCES ETC & DO NOTHING BUT CHARGE YOU MONEY. I HAVE PICS OF THE DIRT LEFT AROUND MY AC COILS.
Robin F,
Byhalia, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1699570111857
Completely unprofessional and incomplete
the technician initally showed up on 10/20 and ordered the air pressure part on 10/20 and it was shipped and received by 10/26, but he was sleeping on it until I called 96 times in the last 3 weeks, the whole Sears Service is a a mess, no one knows what the part is and when it can be fixed. the technician said it has lot of dust and this needs to be cleaned else it will stop again. so need someone to come and fix it. the issue is still open.
Raj J,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699569606417
Do Not Use this Technician
2nd time not being able to complete the job. After a week still no AC. Now job has been passed to another company with no explanation.
Ravon W,
Cibolo, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1699049293221
Maintenance
He never came to the appointment today. So far a bad experience I have so many bad experiences lately
Carlos G,
Ashburn, VACustomer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184549926
Ghost tech
Technician never arrived to fix our broken furnace. Waited all day from 8-5 .
James L,
Carol Stream, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491947352
Tech severino
Severing is super rude & have very bad attitude
Wasseem H,
Germantown, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152414004
Mini split
I never got a text message or voicemail saying they are on their way. 1st appointment was canceled last minute. This was the 3rd time in a year the 1st appointment was canceled last minute. I lost time and money missing work all 3 times. Only a visual inspection
Dan B,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146264570