Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Did not turn up
Did not turn up. Declined because it was a warranty service and he does not make same money as he was third party. We are paying all money to sears with no good service. Disappointed . This was done even after conforming appointment with sears
Raja C,
Herndon, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725055907580
TERRIBLE SERVICE
I WILL BE GLAD WHEN YOU GO OUT OF BUSINESS! (not the tech...but SEARS)
Rodney T,
Apopka, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723068608771
unhappy disappointed
the tech showed up and seemed like he was not wanting to do the work. we had an AC problem on a unit that was fixed a month ago and this was a follow up because the unit failed again. the tech said he call dispatch and said he could not work on our work order because the house was larger than 5,000 sf. we have had several repiars through Sear Home Services and no tech has ever mentioned this issue. I asked him to leave as he was not wanting to do his job. not good service nor attitude.
Philip C,
Ft Laud, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723068396456
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A,
Orlando, FLCustomer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029685496
1
The AC unit is still not working and is still leaking. I need repair immediately as I've gone weeks waiting for this appointment and unit not working properly. Rami himself is very professional but Sears lacks sufficient staff.
Denise D,
Northport, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1720733835556
Sears Sent Wrong Technician
On Friday, May 17, the Sears' phone representative located in China, scheduled an incorrect Sears Technician to take care of my Sears Protect HVAC free benefit for a "cooling tune-up maintenance". On Monday, May 20th, two different Sears' technicians called on the phone. Neither one of them came to the house to provide the HVAC "cooling tune-up maintenance". Their job was to only repair window air conditioners. Ward, the second technician, told me he had taken care of the situation and that the "repair department" would be calling me later that day (or the next day) to reschedule the correct technician. I never received a call either day! So around 4pm on May 21st I called the Sears Protect Warranty people and the following occurred: It took me 2 hours (with 5 department people "transfers" --- 4 of them located in South East Asia) on Tuesday, May 21st to try to correct the situation. I WAS NOT SUCCESSFUL!!! I then called the Sears Protect Agreement Benefit Department again the morning of Wednesday, May 22nd (only had to talk to 2 different people) to finally (HOPEFULLY) correct the situation.
Joann E,
Fresno, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716470252832
No show, no call, just sent an invoice
Boo. Poor communication. They decided not to come but forgot to communicate that. I stayed home from work waiting and learned they wouldn't be coming minutes before they were supposed to arrive. Used my vacation time for a no show, no communication. Lame
Cay,
Phoenix, AZCustomer service response - Dear Cay on thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258373376
Technician Never Showed Up
I have been left without heat for a week and the technician never called or showed up today. I had to miss work and now I am being rescheduled a week out. I still do not have heat.
Susan W,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706139381831
Home owner
The only thing that the system needed was a fuse.
Larry Beamon,
Greensboro, NCCustomer service response - Dear Larry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135665825
Trash
Tech showed up ask to see the heating unit. I told him it was on the roof. His response was oh I can't get to that he looked at it in disbelief that a heating unit was on the roof and then left. Not once did he get a tool out or ask how everyone else gets up there. I hope your company fails just as hard as actual Sears did.
William C,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292730795