Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Basic Repair Not Complete
Technician stated he did not have proper tools to complete diagnosis on the first visit. Came back three weeks later to complete repair and stated issue was only loose connections after thinking it was an inoperable circuit board. Said he cleaned the connections. Unit stopped working five days later. Another company came out for servicing. Also found loose wires, but actually tightened the connections. This was a basic repair that should have been addressed on the first visit by Anthony over a month ago.
Kimberly R,
Newport News, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739830924328
Terrible behavior and rude
This technician (it was hard to pronounce his name I didn't even ask his name out of nerves) I"ve had so many repairmen come to my house,but this is the rudest one I've ever seen. I will never again invite a sears technician for a job
Tauheeda M,
Woodbridge, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739485974717
Very very bad
He was not willing to listen or diagnose. Very bad service. Wouldnt recommend the technician.
Savitha I,
Broadlands, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738708590651
Need Replacement per previous Techs.
System has been inoperative since Sept. We got a temporary fix, but replacement needed.
Joseph B,
Valrico, FLCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733870861566
he never came back to my house
hung told me that the furnace motherboard had burned out and he would bring another one to replace that and fix the furnace. Furnace has not been fixed. We've been waiting almost 20 some days close to a month to get the furnace fixed and some heat.
John S,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730506339210
Didn't do anything
Maybe not his fault, but when he was on the way, late afternoon, asked what the issue I was having. I was getting a new AC installed and he said he doesn't do that. Said he would contact other tech and call me back…believe or not he didn't call back - no surprise
Gregg M,
Sugar Grove, ILCustomer service response - Dear Gregg thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729632985974
Horrible
This is the worst service ever. On the first visit, the technician had no idea what's wrong with the unit. After 2 cancellations, on the third visit he called and said the floor needs to be secured. I sent him pics showing it is screwed down. Still waiting
Peter T,
Alexandria, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728595919649
Sears Warranty Tecnician Never Showed Up
If you wish to read the blogs as well as benefit from my experience, I suggest that you avoid Sears Master Protection Warranty Services entirely and instead, seek out a local repair service with an actual address, rather than today's version of Sears Master Protection Warranty Service, whose techs work out of their homes and often never make the appointments which you have been assigned by Sear's very, very, off-shore customer service.
Ken H,
Gilbert, AZCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727818384057
Totally frustrated!
Gary the technician called and cancelled the appointment because he doesn't know how to fix air ducts, which is what I needed done. I emphasised it was air duct work needed when making the appointment. Three appointments later and nothing was done. You sent a heater technician, an air condition technician and NO air duct technician. I really don't know how you stay in business. It is most frustrating doing business with Sears. It used to be a wonderful company. You have non English speakers answering calls and making appointments. They don't understand what the customers want fixed. They don't know anything about appliances. When I said air ducts. They kept saying air conditioner. It's too frustrating! No More.
Annie,
Burlingame CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727474670365
Unacceptable lead time
Appointment lead time are completely unacceptable. If it was not for HAVING to use you through the home warranty, i would not. I will not be recommending Sears Home Services to anyone. Eric J Maines
Eric J,
Surprise, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725659519096