Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Didn't show up
No call no show. I've been waiting a week and a half and my air conditioners been broke. It's been over 100° out. I can't get any satisfaction on the phone. This company is not very good.
Richard V,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749254746857
Appointment
Technician never showed and says he is here to the appointment
Kern S,
Thornton, COCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1749159656330
so wrong
2 visits did not check freon on first time left the compressor running even when off first visit did not say the compressor was fried we do have it cleaned and hose it out periodically lastly he told us everything was ok a couple hours later called choice and found out what he told them. how do i know he didn't do something wrong this time too. we found a part in our yard from the first visit
April E,
Cottleville, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747431049015
Randy S
In the beginning the tech was responsive, but Randy stopped answering my calls and never gave me an update. Now I'm here at the start of the heat season still without a working A/C unit.
Carl Z,
Orange Park, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746834802796
Poor serviceman
Came with an unpleasant attitude and like he only came too collect the service fee without doing anything and bad none awareness of his services
Phyllis R,
Lauderhill, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746135519083
Ac service
He came to my house to check the AC but he said I can't get inside the Roof because it's too tight!! Then he told the home warranty company that the problem was long time ago so he didn't fix it and lied too. Now I have to fix out of my bucket, He is irresponsible and I do not recommend him.
Wasim A,
Turlock, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746048626738
Very bad service
I am with out AC for 2weeks now. This tech came here twice and when he came first time on 16th of April he did not even submit the report to choice home warranty. He was not able to identify the problem or even explain why the ac is not working , he said he will comeback in 2 hours and he came back again today after 5days to write up the report and he said he submitted the report to choice home warranty. And they will call me in two hours . He did not provide any information on the issue . I called choice home and they said there is some line leak . This tech is not recommended for any clients
Kalyan P,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745281917685
Outside unit not working
Well, not a good experience. He seems to be a negative person. All the questions I asked him were negative and he also said if my air condition went out completelyCinch would never replace a new unit. The. Problem was my breaker so he turned on breaker unit worked. Then he wanted to charge me $75.00 to clean the coil outside but I couldn't pay 75 so I told him my husband cleans coil every six months and he said he is going to turn breaker off then. I told him to let me know what breaker button to press so I will know. He said he doesn't remember,!!!!!!!!!!. That was really hurtful when he lied to me.I almost cried. So he left and left the breaker alone, but I know he wrote a bad report on my unit. I never want him coming to my house I want someone else to come next time. He is not very communicable or helpful. I still can't believe he said he couldn't remember what he pressed! My breakers are not labeled.
Guadalupe M,
Missouri City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741050464405
Service
Not satisfied. He gave me a price for Freon when it wasn't thoroughly checked last week and came and said all kind of other things need to be done. You ask questions or give comments on what he was saying.
Willis L,
Plattenville, LACustomer service response - Dear Willis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740696547433
Poor follow through from Sears!
If Sears would have called in advance to discuss the issue, you would not have sent a repair person incapable of addressing the issue. Now I am having to wait for an alternate service and make a new appointment. Your tech did help with calling the warranty company to expedite, but should have been an unnecessary step!!
Chris H,
Wake Forest, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740438206516