Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
no-show appointment
this is not his fault, but no one showed up to my appointment. I don't understand how there's such poor communication and poor management on your teams end. The technician called me mid day and asked what my problem was, and I was extremely confused because I have had a technician visit two times and order parts which are supposed to be installed today. I then received a receipt and alleged forms that I allegedly signed for an appointment that did not take place.
Natalie J,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752703459571
Poor service and non responsive
The technician did not provide any update to me on what work was done. I tried calling him, texting him and even left a voice note, no response. Extremely poor and unprofessional service
Aman K,
Palatine, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752701600791
Can't give less than one
I had a horrible experience with this man. I had an appointment between 8am and 5pm. He calls at 5:47 and gets here at 6:30. He was here maybe 20 minutes and did absolutely nothing for me and gave no information as to how to proceed. My house is still hot and I wasted a whole day when I didn't need to. I could have gone to work and been home by 5. So he got here late and did nothing. If I could post less than one I would.
Alicia H,
San Antonio, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097519723
Horrible experience
My home is on the market. I had someone there on 6/27 and your technician did not show up by 6 pm and she had to leave. Rescheduled for 7/1 and I drove from Leesburg to be there. He did finally show up. He acted like he didn't know what he was doing. He then told my warranty company that it was pre-existing which it was not. They refused my claim.
Vivian B,
Saint Augustine, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751749323964
NO TX DUCTING LICENSE. CAME TO HOME ANYWAY. SCAM ALERT.
Choice home warranty and Sears services are scams. Unable to speak to anyone at choice home warranty and Sears it's AI only and you can't find a rep if you try for 10 hours. I had a ducting issue. Ducting separated and the 12" diameter tube blew around and beat itself up. Sears is NOT QUALIFIED for ducting. Choice sent Sears. Kyle called 30 minutes prior. I told him all rooms are ice boxes a/c working perfectly but there is separated ducting. Kyle said he and SEARS are NOT DUCT LICENSED. He said he just needs to come and collect $75 and this will apply to the ducting company deductible also. He arrived with his tech bag at the door. I asked are you going to fix ducting? He said no this is how it's done. I said I'll just pay the $75 deductible and send the ducting company. He said this happens all the time he needed to come in. I let him in, he moved around the duct work now it's blowing cold in the attic. It wasn't before. He's not even qualified to mess with ducting. He sat outside for 40 minutes then he sent a bill $245. I went out and asked what's going on TWICE. It was very odd. He drove away the minute choice home warranty said it's not covered LOL. Avoid SEARS SERVICE & CHOICE HOME WARRANTY I'm in Fort Worth. Both scams. Both AI only. You will say AIR CONDITIONER NOT BLOWING IN 2 ROOMS. Ai will list you as "air conditioner" and you won't get a chance to speak with anyone to clarify. The Choice process states: tech gives an estimate. LOL Kyle just came in to do ZERO WORK and he was NOT QUALIFIED and he sends a bill for hundreds. Reporting to TX licensing. Absolute scam avoid at all cost.
Mark K,
Fort Worth, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751060453928
Bad service bad communication
This tech finish his diagnosis, called my warranty company got a refusal and sat in the driveway for 45 minutes without telling me anything or giving me an estimate to repair it. Also, he initialed stating I had seen the document which I had not because he never came back so now I'm gonna have to pay someone to come out and give me an estimate to repair it because this guy couldn't be bothered. He was also wrong about a valve missing. It certainly is there.
Vicki A,
Middleburg, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749933114803
Was no help
Service first words out his mouth was I know this is recalled but I don't want to get in trouble so I'm go to charge you, your decuable before I can look at system and it gets fix than your warranty company can refund your money.
Reynold L,
San Antonio, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749592332281
Great Tech. Straight shooter.
I had the pleasure of working with Daryl from Sears Home Services for the second time, and he continues to impress as an HVAC technician. Daryl is professional, courteous, and has a knack for explaining complex HVAC issues in a way that's easy for anyone to understand. His straightforward communication and top-notch expertise make every service call smooth and stress-free. Whether it's a repair or maintenance, Daryl gets the job done with skill and a positive attitude. I highly recommend him to anyone needing reliable HVAC service!
Kermit J,
Opelika, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749592264684
Confused
Technician act as if he was confused, he was only worried about if he was going to be blamed fir damaged floor. Poor service👎
Paula F,
Jacksonville, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749590748366
Terrible
Didn't look at anything took my money then told me he couldn't work on my a/c
Shanaia W,
Sikeston, MOCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749506299351