Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Unprofessional Conduct by Sears Technician
I requested service for my central air unit and waited the entire day for a technician to arrive. When the Sears technician finally arrived, he displayed anger and belligerence during our interaction. As I began explaining the recurring issues with my unit, he responded by stating he had only received the order a few hours prior and decided to visit my home first. The technician expressed reluctance to complete the work and insisted I needed to call Sears to proceed, citing that it was after hours. I explained that his late arrival contributed to the timing issue and that I was simply seeking to have the unit repaired, even if payment was required, to avoid ongoing problems. While I was on the phone with Sears to resolve the matter, the technician began yelling at me. Feeling unsafe and uncomfortable, I asked him to leave my home immediately.
Ethel K,
Houston, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757454208214
No show!!!!
Never showed up!!!!!!!!! Without air now 3 weeks still not repaired! This is twice no show ! Do not want anything to do with sears at this point!!!!!!!!!!!!
Barbara R,
Pensacola, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158569344
Appointment August 21, 2025
Your email said you had arrived and I was home all day and you never came. Then I find out ticket was marked complete. Then the home warranty assigns me someone new as they said they couldn't reach you. Also stated you were not familiar with this unit. All a lie. I had another tech I was working with and a part was ordered at the beginning of this process. There is no number to call to even talk to a live person which is no way to do business, I would like to talk with a real person regarding this whole thing .
Karen G,
Davenport, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158476092
Rude and tells you one thing and insurance differently
He rude. First thing he said today was. You again And then he told me one thing and told insurance something differently.
Rosana A,
Manteca, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948860260
Deceptive
On July 18, the tech came over diagnosed the issue and said it wouldn't take long to fix but the part store on Whitten was closed..I called and they were not closed until noon..I live 10 mins away, he also said he will be back Monday July 20, when he left out , automated system texted me seats was coming back 8/4, way too long without air for an issue could have been resolved..it's still not working correctly..there's a delay when ac turns on/ he never tested on/off button etc..not good service
April W,
Bartlett, TNCustomer service response - April , Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1754434722702
> Trash
2 appointments and 12 days, I never saw anyone from your company.
J P,
Dallas, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1753833564712
Did nothing
Made up his mind that the mechanism to zone the 2 floors of the house had turned off power to the entire A/C system. Was here at most 10 minutes did nothing to troubleshoot the system itself, power supply, or the thermostat which is also indicating no power, which I told him had been having issues lately by resetting itself. I was away momentarily when he arrived, I spoke with him over my wife's phone, told him I would be back in less than 30 minutes and that I was only 5 minutes away. I finished quicker than expected and was home within 15 minutes of speaking with the repairman. When I arrived my wife said he had left about 5 minutes before I arrived.
Richard L,
Holly Springs, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753738345422
Air conditioner
The tech said he had the fan working and that the unit was over heating and to pour water on it. That didn't make sense it couldn't have overheated because it wasn't working. I tried his suggestion and the fan is still not running. I need some one to come back out and fix this unit.
Fred B,
Cincinnati, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753393355513
PAID HIM $75 FOR NOTHING!!!
My system was working before he got there, now it's not working... and it's a great advisory and now I hand no AC bcuz of him. My system wasn't turning off, it stayed cool in the house, it wasn't turning off while on auto, but it kept running prior to Michael getting there. He was rushing to get out my house and I asked him was my house still gonna stay cool , he said yes! But now my house feels like a volcano! He took the fuse out my air handler and burnt the wires up, he is not a good tech! I even gave him water and a snack... wish I knew he was gonna do me like this.
Quintin G,
Indianapolis, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753392956527
Not good
Technician came by 2 days ago. Was here 1 hours and left. No repair or update.
Adrian C,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753308257627