Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
1
The AC unit is still not working and is still leaking. I need repair immediately as I've gone weeks waiting for this appointment and unit not working properly. Rami himself is very professional but Sears lacks sufficient staff.
Denise D,
Northport, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1720733835556
Sears Sent Wrong Technician
On Friday, May 17, the Sears' phone representative located in China, scheduled an incorrect Sears Technician to take care of my Sears Protect HVAC free benefit for a "cooling tune-up maintenance". On Monday, May 20th, two different Sears' technicians called on the phone. Neither one of them came to the house to provide the HVAC "cooling tune-up maintenance". Their job was to only repair window air conditioners. Ward, the second technician, told me he had taken care of the situation and that the "repair department" would be calling me later that day (or the next day) to reschedule the correct technician. I never received a call either day! So around 4pm on May 21st I called the Sears Protect Warranty people and the following occurred: It took me 2 hours (with 5 department people "transfers" --- 4 of them located in South East Asia) on Tuesday, May 21st to try to correct the situation. I WAS NOT SUCCESSFUL!!! I then called the Sears Protect Agreement Benefit Department again the morning of Wednesday, May 22nd (only had to talk to 2 different people) to finally (HOPEFULLY) correct the situation.
Joann E,
Fresno, CACustomer service response - Dear Joann thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1716499726516
No show, no call, just sent an invoice
Boo. Poor communication. They decided not to come but forgot to communicate that. I stayed home from work waiting and learned they wouldn't be coming minutes before they were supposed to arrive. Used my vacation time for a no show, no communication. Lame
Cay,
Phoenix, AZCustomer service response - Dear Cay on thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258373376
Technician Never Showed Up
I have been left without heat for a week and the technician never called or showed up today. I had to miss work and now I am being rescheduled a week out. I still do not have heat.
Susan W,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706139381831
Home owner
The only thing that the system needed was a fuse.
Larry Beamon,
Greensboro, NCCustomer service response - Dear Larry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135665825
Trash
Tech showed up ask to see the heating unit. I told him it was on the roof. His response was oh I can't get to that he looked at it in disbelief that a heating unit was on the roof and then left. Not once did he get a tool out or ask how everyone else gets up there. I hope your company fails just as hard as actual Sears did.
William C,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292730795
wasted time
ordered a part and it took more than a month. When the technician revisit with the part and he said it looks like it's not the part issue without even replace it.
Chanseung G,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1702421233847
Not fixed
Still not fixed tech. Told me to touch hose to see if hot and it was hot when he was here 30 minutes he stayed and hot went out a couple hours later touch the hose when I came back cold so isn't working I realize he can't stay all day but it's cold again sometime the tech is not looking at again problem not fixed .
Karen bankhead,
Antioch CaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1700618119346
preventive maintenance for furnace calefaction system
I think was a bad service.Technician not show be proffesional.Please check the quality of technician that you send.
Francisco O,
Silver Spring, MDCustomer service response - Dear Francisco thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699914703298
Coil still dirty
Suppose to perform a tune up & clean coil unit. Told me me didn't have any coil cleaner with him. Only brushed the dirt off the coil, left the dirt all around the bottom of the coil unit where the unit can just suck all the dirt back in it. Horrible job..SEARS IS NO GOOD ANYMORE. THEY JUST SEND PEOPLE OUT TO LOOK AT APPLIANCES ETC & DO NOTHING BUT CHARGE YOU MONEY. I HAVE PICS OF THE DIRT LEFT AROUND MY AC COILS.
Robin F,
Byhalia, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1699570111857