Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
No-show
The technician did not show up. I've been waiting all day. I have no heat. I have respiratory issues. I have small children in the house
Robin B,
Temple Hills, MDCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218617197
Did not access the issue
The technician refused to go into the crawlspace where the furnace is located, which means he did not access the issue
Cheryl B,
Lexington Park, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976249928
Poor communication
If i could give zero stars i would. Didnt stick to appoinment time and didn't communicate about showing up early.
Irene R,
San Antonio, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762380466551
Sears pretty much is no good with HVAC systems!
Waited 7 days for them to get here.The technician showed up at Approximately 7:30 only to tell me the wrong ticket was wrote up and could not service the heat pump.Will be asking for reimbursement of the $100 from Cinch!
Robert W,
Troy, OHCustomer service response - Robert, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762219487785
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Problem not resolved.
- missed the appointment - called in and informed that he do not work on central AC - call closed without resolution
Sanjeev K,
Pleasanton, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1761342009800
Sears technicians
Technicians were professional and treated me with respect and courtesy
Jeffrey G,
Fresno, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759356389062
No service
Technician arrived 30 minutes late and told me he could not work on my unit because the roof was too steep. Sears has worked on this unit previously. Last time in March of 2025 Other sears techs have been good. Not this guy Please never send him again
Kenneth D,
Fresno, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1758844880104
No one showed up to my house
No big deal I have no AC, took off from work so you guys could NOT show up
Ben B,
Foresthill, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757973193136
Worst experience ever
Tech never called before arrival and didn't show up. Tech said he completed the repair but never rang the camera doorbell. This tech should be reviewed by a Manager. Star rating -10
Robert S,
Toms River, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757713148355