Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Air conditioner repair
Very unsatisfactory. The technician reported the wrong information to the home warranty company, so they had to send another service provider to clarify the situation, creating delay and wasting my time. You accomplished nothing.
Ronald H,
Takoma Park, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776728926309
AC work
The technician showed up with no fuses and refused to go get some. He said that we need to contact Choice Warranty again. This is the second technician that shows up with no fuses. Service is very unprofessional.
Yaseen K,
Vienna, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774562695258
Horrible
This tech refused to inspect the heat pump. He said he was sent to inspect the HVAC, air handler. He has been to my house before and said that he is not familiar with this system. Do not use him.
Peter T,
Alexandria, VACustomer service response - Peter, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956089075
Knowing the issue
When knowing the issue but due to the parameters the tech knowingly can't do what is right and make that extra effort to help a customer out. Compressor is on its last leg and showing all the signs that it's going to go out yet nothing will be done. 1 star on the process
Jose M,
Avondale, AZCustomer service response - Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956143094
Furnance
Had to return with in 1 hour due to the furnance was not repaired the first time. All that was done was he tightened screws on the blower fan and tightened the screws on the internal thermostat. The second time he said it needed a mother board, closed out the ticket and left. Very poor workmanship.
Christine J,
Champaign, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773783080490
Worst technician I ever seen
Very disappointed at this technician. He's not respectful and very inappropriate. He overcharged me, didn't know how to fix the problem and whatever he ended up doing did not work as the problem is still there.
Naesah M,
Centreville, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502126320
Nice but obvious misdiagnosed priblem
He came in, did not ask me the problem I tried to mention the warning lights indicate flame ignited but not detected. He didn't look at that from what I can see. He is saying because it turned off we can have a gas leak. He said it's a gas leak and the furnace is ok. I gave proof from the warning lights that the furnace is broken. So all he did was delay any progress in getting our hvac fixed because nobody can say as he did that "the furnace is fine" just another delay for a home warranty company to do their job.
Lowell K,
Reston, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502043086
Terrible and unfriendly
He continued to talk about how he dislikes his employer. Said he could not perform a check for an internal gas leak as he needed batteries. We asked for a second opinion but he evidently thought this was an affront to his ability and never requested one, nor included our request in his report. Very loud and obnoxious. Very low knowledge of the English language and could not understand what we were asking, nor could we understand his shouting.
Lisa L,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771963328312
Cancelled with no communication
About this appointment was made through our home warranty company, received a message from Sears that they would be coming to our house between 8 AM and 5 PM. We were home all morning and then got a notification by email that they came to our house and we accepted an estimate from them, however they never showed up and never communicated that they were not coming.
Jeaninne R,
Pensacola, FLCustomer service response - Jeaninne , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770849805666
One Star Review
The tech was a nice enough person; however, he did not resolve me issue. Fixing the problem is whole point.
Eric W,
Annandale, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769245149419